Cynthia Andrews
Vancouver,WA
Summary
Dedicated Office Manager with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
5
5
years of professional experience
Work History
Administrative Manager
State Farm Insurance Inc
Pacoima, CA
10.2017 - 12.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Assigned tasks and directed team of office clerks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Optimized processes and supervised 3 employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager
Well Psyche Medical Group
Los Angeles, CA
05.2016 - 09.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers, doctors, and medical providers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Assisted with processing prescription requests/insurance verifications
Education
Business Administration
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Strategic Planning
- Performance Tracking and Evaluations
- Critical Thinking
- Office Supervision
- Verbal and Written Communication
- Hiring and Training
- Developing Policies and Procedures
- Customer Service Management
- Managing Operations and Efficiency
- Employee Onboarding
- Administration and Reporting
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Schedule Management
- Policy Management
- Multitasking and Organization
- Overseeing Daily Activities
- Administrative Management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Manager
State Farm Insurance Inc
10.2017 - 12.2020
Office Manager
Well Psyche Medical Group
05.2016 - 09.2017
Business Administration
Maricopa Community Colleges - Glendale Community College
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