CYNTHIA ANTHONY
MEMPHIS,TN
Summary
Dependable Coordinator provides excellent office and program management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
14
14
years of professional experience
Work History
Federal Programs Coordinator
Shelby County Public Schools
03.2022 - 01.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Central Intake Operations Manager
MIFA
02.2020 - 03.2022
- Successfully managed daily operations of staff for emergency housing, and the City of Memphis homeless hotline program through staff development and compliance with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Worked closely with program VP and director to manage multimillion dollar grant portfolios distributed through HUD and Day One funding programs.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Patient Care Coordinator
United Healthcare
05.2015 - 12.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked with patients to schedule tests and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care for DSNP (Dual Special Needs Patients) with chronic illness and while enrolled in Medicaid/Medicare programs.
Nursing Clinical Support Specialist
Coram Specialty Infusion Services
01.2013 - 04.2015
- Performed routine office tasks necessary for office operation and presentation.
- Communicated medical need for patient visits to scheduling department.
- Managed on-site coordination of home health documentation.
- Collaborated with physician to verify capture of care coordination billable minutes.
- Noted physician orders and nursing notes in chart and completed directed actions.
- Conducted thorough assessments of clinical environments, identifying areas for improvement and implementing changes accordingly.
- Initiated admission/discharge summaries.
- Timely tracking and retrieval of signed Plans of Treatments and nursing orders.
- Streamlined internal processes for better coordination between medical staff and patients, leading to increased quality of care.
- Monitored patient progress meticulously, making necessary adjustments for optimal recovery rates and minimal complications.
Lead Family Service Specialist
Shelby County Health Department
12.2009 - 01.2013
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Built and managed relationships with key clients and partners to drive growth.
Education
Bachelor of Science - Organizational Leadership
Union University
Jackson, TNSkills
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- MS Office
- Grant Management
- Discretion and Confidentiality
- Document Management
Timeline
Federal Programs Coordinator
Shelby County Public Schools
03.2022 - 01.2024
Central Intake Operations Manager
MIFA
02.2020 - 03.2022
Patient Care Coordinator
United Healthcare
05.2015 - 12.2019
Nursing Clinical Support Specialist
Coram Specialty Infusion Services
01.2013 - 04.2015
Lead Family Service Specialist
Shelby County Health Department
12.2009 - 01.2013
Bachelor of Science - Organizational Leadership
Union University
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