Cynthia Anzalone
Kapaa,USA
Summary
20+ years of Professional Office Support
Overview
24
24
years of professional experience
Work History
Administrative Assistant and Accounts Payable
Tiki Iniki LLC
04.2021 - Current
- Provided immediate administrative support to the executive team for any specific project requests.
- Processed server lunch and dinner closing reports, reserved tips for payroll envelopes, and server cash for bank deposits.
- Created a biweekly tip Microsoft Excel spreadsheet for payroll.
- Ensured timely payments to all vendors as the accounts payable clerk.
- Managed incoming calls and provided reservation assistance with friendly and professional service.
- Monitored online reviews and replied to all correspondence.
- Monitored all food and liquor permits, inspections, and POS compliance requirements.
COVID Symptom Screener and Greeter
Kaiser Permanente Clinic w/APR Consulting
12.2020 - 05.2021
- Provided a friendly and professional greeting and screened patients entering the medical lobby, implementing strict required COVID-19 protocol, which included monitoring temperatures and inquiring about any recent travel or contact with COVID-positive individuals.
- Regularly scheduled sanitizing of surfaces and door handles implemented throughout the workday.
- Communicated closely with the Kaiser medical staff from the lobby using Microsoft Teams Chat.
- Responsible for creating COVID-19 vaccination packets and CDC vaccination cards for patients receiving their vaccinations, ensuring all necessary information and materials are provided.
- Provided immediate assistance as requested by the clinic manager for special projects.
Medical Front Desk - Receptionist
Makana North Shore Urgent Care
01.2020 - 08.2020
- Sanitized the front desk, lobby, and room suites regularly to receive urgent care patients promptly throughout the work shift.
- Monitored reception area to provide a consistently safe, hazard-free environment for patients.
- Answered a multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted patients warmly and asked basic intake questions. Updated patient information in the EMR database software system regularly to ensure records' accuracy. Collected any required copay and provided a receipt for the patient's records.
- Ensured HIPAA and Privacy Act rules were strictly adhered to.
- Implemented locking facility between patients to maintain strict COVID-19 protocol.
Administrative Assistant / Payroll
Fresh Island Fish
Lihue, HI
04.2008 - 12.2019
- Provided prompt, friendly, professional, friendly customer service for a busy wholesale seafood company.
- Processed client invoices to be mailed.
- Provided administrative support and inventory control.
Loan Processor
Pacific International Mortgage Co.
Kilauea, HI
10.2006 - 04.2008
- Processed and reviewed loan applications for potential borrowers for 1st time home buyers and re-financing existing loans.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Adhered strictly to company policies when completing tasks associated with loan processing duties.
- Created a functioning file system for all client folders.
- Supported and assisted a mortgage broker in a two-man office.
Vacation Rental Specialist
Oceanfront Realty International, Inc
Princeville, HI
04.2006 - 12.2007
- Received and processed many rental inquiries for vacation rentals, general business, and other departments by phone and Company website.
- Monitored several websites, i.e., Airbnb, to prevent double bookings.
- Applied intimate knowledge of 130+ vacation rentals to our visiting guests and provided available options assisting with their booking requests.
- Demonstrated expert knowledge of booking software and attention to detail were assets in setting up each reservation folio and securing each booking with payment, emailing contracts, confirmations, and check-in instructions.
- Provided additional office support for the vacation rental property manager, rental accountant, and long-term rental team by screening and transferring incoming calls and coordinating property showings for real estate agents as needed.
- Reviewed and edited all reservation folios for any error and confirmed accurate totals, which assisted and supported the vacation rental bookkeeper.
Office Assistant II - Fiscal Records Clerk
Solano County Health and Social Services
12.2000 - 09.2006
- Responsible for all filing, retrieving, and location of an assigned alpha (i.e., last names A, G, M)
- Supported eligibility workers by providing updated new and existing files for clients applying for public assistance
- Successfully interacted with clients using the Statewide Fingerprinting Imaging System (SFIS) and assisted with assigning PIN numbers to activate Electronic Benefits Transfer (EBT) cards
- Processed, sorted by building, floor, and city, date stamped, and distributed all incoming mail for all public assistance programs
- Maintained a high level of confidentiality and fulfilled requirements to remain current on all HIPAA training
Education
Bookkeeping, Pre-Physical Therapy, and Radiology Technology
Truckee Meadows Community College
Reno, NVHigh School Diploma - General and AP Prep
Vanden High School
Fairfield, CAPre-Physical Therapy and Sports Trainer Curriculum
University of Nevada-Reno
Reno, NVPre-requisites (undergraduate) and Physical Education
Solano Community College
Fairfield, CASkills
- Medical Terminology and Anatomy knowledge
- EXPERITY (EMR software)
- Microsoft Office
- Outlook
- Teams
- Accurate data entry
- Excellent customer service
- Skilled written communication
- Skilled verbal communication
- Working knowledge of all office equipment
Timeline
Administrative Assistant and Accounts Payable
Tiki Iniki LLC
04.2021 - Current
COVID Symptom Screener and Greeter
Kaiser Permanente Clinic w/APR Consulting
12.2020 - 05.2021
Medical Front Desk - Receptionist
Makana North Shore Urgent Care
01.2020 - 08.2020
Administrative Assistant / Payroll
Fresh Island Fish
04.2008 - 12.2019
Loan Processor
Pacific International Mortgage Co.
10.2006 - 04.2008
Vacation Rental Specialist
Oceanfront Realty International, Inc
04.2006 - 12.2007
Office Assistant II - Fiscal Records Clerk
Solano County Health and Social Services
12.2000 - 09.2006
Bookkeeping, Pre-Physical Therapy, and Radiology Technology
Truckee Meadows Community College
High School Diploma - General and AP Prep
Vanden High School
Pre-Physical Therapy and Sports Trainer Curriculum
University of Nevada-Reno
Pre-requisites (undergraduate) and Physical Education
Solano Community College
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