CYNTHIA R. MUNIZ
Medford,OR
Summary
Compassionate Certified Nurses Aide possessing gentle touch and caring attitude centered on treating all with dignity and respect. Collaborative team player with strong clinical and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CNA 2/Unit Secretary
Asante Rogue Regional Medical Center
Medford , OR
2022.05 - 2024.02
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Managed unit call reception and routed calls to correct department.
- Coordinated with other departments to ensure timely delivery of services to patients.
CNA 1
Southern Oregon Friends Of Hospice
Medford , OR
2020.02 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for average of 12 patients per 12 hours shifts in hospice facility, delivering high-quality, efficient support to meet all needs.
Caregiver
Careteam Home Health
Medford , OR
2018.12 - Current
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Provided safe mobility support to help patients move around personal and public spaces
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Built strong relationships with clients to deliver emotional support and companionship
Nursing Assistant
Avamere Health Services
Medford , OR
2019.08 - 2019.09
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine
Customer Service Representative
Pacific Business Management
San Marcos , CA
2016.11 - 2018.05
- Managed clients debt management accounts, uploaded correspondence, replied to emails as well as answered phone calls
- Evaluated customer account information to assess current issues and determine potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Guest Service Representative
Extended Stay America Inc.
Carlsbad , CA
2016.04 - 2017.01
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
Administrative Assistant
Schur Consumer Products Inc
Oceanside , CA
2014.06 - 2016.02
- Assisted CEO and COO with travel arrangements, coordinated Expo and office events, answered to service calls from our field technicians and directed them accordingly
- Planned and executed corporate meetings, lunches and special events for groups of 40+ employees
- Arranged domestic and international travel, hotel and transportation needs for staff
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
Cashier
Bed Bath & Beyond Inc.
Oceanside , CA
2003.10 - 2014.06
- Helped customers find specific products, answering questions and offering advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Processed returned items in accordance with store policy
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
- Worked closely with front-end staff to assist customers
Customer Service Representative
Consumers Alliance Corp Inc.
Carlsbad , CA
2011.01 - 2012.01
- Reviewed account and service histories to identify trends and issues
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Documented conversations with customers to track requests, problems and solutions
Education
GED -
Rouge Community College
Medford, OR2018
Skills
- First Aid and CPR certification
- Charting and clinical documentation
- Care plan assessment
- EMR / EHR
- Dementia and Alzheimer's knowledge
- Patient-focused care
- Bilingual in Spanish
- Detail-oriented
- Grooming and bathing assistance
- Calm and level-headed under duress
- Tube feedings and medications familiarity
Certification
- Certified Nurses Aide
- First Aid Certification
Timeline
CNA 2/Unit Secretary
Asante Rogue Regional Medical Center
2022.05 - 2024.02
CNA 1
Southern Oregon Friends Of Hospice
2020.02 - Current
Nursing Assistant
Avamere Health Services
2019.08 - 2019.09
Caregiver
Careteam Home Health
2018.12 - Current
Customer Service Representative
Pacific Business Management
2016.11 - 2018.05
Guest Service Representative
Extended Stay America Inc.
2016.04 - 2017.01
Administrative Assistant
Schur Consumer Products Inc
2014.06 - 2016.02
Customer Service Representative
Consumers Alliance Corp Inc.
2011.01 - 2012.01
Cashier
Bed Bath & Beyond Inc.
2003.10 - 2014.06
GED -
Rouge Community College
- Certified Nurses Aide
- First Aid Certification
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