Cynthia Armour
Overview
7
7
years of professional experience
Work History
Front Desk Agent/Front Desk Night Auditor
Comfort Inn & Suites, Canton, GA.
05.2023 - 01.2025
- - Checking in/out guests
- - Answering phones
- - Using Choice Hotel systems to complete transactions
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Behavioral Health Technician
Acadia Healthcare/ Blue Ridge Mountain Recovery
05.2022 - 12.2023
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily [Type] reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Self Employed
Caregiver, Canton, GA.
03.2020 - 04.2023
- Assisted customers in making informed decisions by offering accurate information about ingredients, allergens, and nutritional content.
- Achieved high levels of customer satisfaction through attentiveness to special requests or dietary needs.
- Improved overall cleanliness, maintaining a safe and sanitary work environment in compliance with health regulations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made sure patient was taken to doctors appointments as needed as well as other tasks as assigned.
Human Resources
Pilgrims, Canton, GA.
09.2017 - 01.2020
- - Plant Tours.
- - New hire paperwork (I-9, taxes, etc.)
- - Training3rd Shift employees with the Alchemy system
- - Input time & attendance into SAP for payroll
Education
Business Computers
CGTC Macon, GA.
Macon, GA01.2016
GED - undefined
Appalachian Tech. Jasper, GA.
Jasper, GA08.1997
Skills
- Excellent typing skills
- Customer Service A
- Customer Hospitality
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Administrative skills
- Front desk management
- Microsoft office
Timeline
Front Desk Agent/Front Desk Night Auditor
Comfort Inn & Suites, Canton, GA.
05.2023 - 01.2025
Behavioral Health Technician
Acadia Healthcare/ Blue Ridge Mountain Recovery
05.2022 - 12.2023
Self Employed
Caregiver, Canton, GA.
03.2020 - 04.2023
Human Resources
Pilgrims, Canton, GA.
09.2017 - 01.2020
GED - undefined
Appalachian Tech. Jasper, GA.
Business Computers
CGTC Macon, GA.
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