Cynthia Ashley
Moore
Summary
Dynamic Customer Service Representative with proven expertise at Southwest Airlines, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective complaint resolution and proficient data entry. Committed to delivering exceptional service while leveraging strong critical thinking and call management skills to drive positive outcomes.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southwest Airlines
02.2012 - Current
Offering amazing customer service. Troubleshoot issues.
Education
GED -
Moore Norman Tech
Norman, OKSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Problem resolution
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Product sales
- Assertiveness
Certification
Lean sigma 6
Timeline
Customer Service Representative
Southwest Airlines
02.2012 - Current
GED -
Moore Norman Tech