Cynthia Astorga
Carrollton,TX
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Platinum Dermatology Partners
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Administrative Services Coordinator
Supreme Lending
10.2018 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
Education
Bachelor of Science - Criminal Justice
Texas Woman's University
Denton05.2023
Skills
Customer Service
Time Management
Listening Skills
Problem-solving skills
Team Collaboration
Administrative Skills
Additional Information
- Strong verbal and personal communication skills.
- Problem analysis, use of judgement and ability to solve problems efficiently.
- Ability to organize, prioritize and work under extreme work pressure.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Platinum Dermatology Partners
08.2023 - Current
Administrative Services Coordinator
Supreme Lending
10.2018 - 12.2022
Bachelor of Science - Criminal Justice
Texas Woman's University
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