Cynthia Audirsch
Jonesboro,LA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bus Driver
Jackson Parish School Board
Jonesboro, LA
08.2023 - Current
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Assisted passengers in evacuation of bus in case of emergency.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Managed time efficiently so that routes are completed within allotted timespan.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Read maps and followed written or verbal driving directions.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Monitored student behavior on the bus and enforced rules consistently.
- Complied with district policies and procedures concerning student discipline.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Monitored traffic during bus stops to provide safe boarding by students.
Office Secretary
Tyme to Shyne AutoCare Center, LLC
Jonesboro, LA
09.2020 - 08.2023
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Planned work procedures using charts, technical manuals and experience.
- Reviewed work orders and discussed with supervisors.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Maintained accurate records of work performed in accordance with company standards.
- Kept detailed records of repairs, labor involved and parts used.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Estimated costs of vehicle repair.
- Addressed customer questions and concerns regarding products and services.
- Completed required paperwork and delivered to customer.
- Consulted with customers regarding service options available based upon their needs.
Customer Service Representative
Tower Loan
Hodge, LA
02.2019 - 09.2019
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Recommended loan approvals and denials based on customer loan application reviews.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Identified valuable solutions for customers with credit problems.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Informed customers of loan application requirements and deadlines.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
Cashier
Wooly's One Stop
Jonesboro, LA
05.2018 - 02.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Built and maintained productive relationships with employees.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped with purchases and signed customers up for rewards program.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Quitman High School
Quitman, LA05-2016
Skills
- Commercial driving
- Fare collection
- Bus maintenance
- GPS navigation
- Customer service
- Adaptable to change
- Multitasking and organization
- Clear communication
- Attention to detail
- Time management
- Physical stamina
- Impeccable driving record
- Patience under pressure
- Problem-solving
- Basic mechanical knowledge
- Safety-focused
- Air brake certification
- Dependability and punctuality
- Emergency procedures
- First aid
Affiliations
- Crafting, coloring, and puzzle solving are my main hobbies.
- Being a mother to my two beautiful children.
Accomplishments
- Salutatorian of my class.
- Member of National Honors Society
- Maintained a GPA of 3.9
Certification
- First-Aid Certification
- Class B CDL
Languages
English
Professional
References
References available upon request.
Timeline
Bus Driver
Jackson Parish School Board
08.2023 - Current
Office Secretary
Tyme to Shyne AutoCare Center, LLC
09.2020 - 08.2023
Customer Service Representative
Tower Loan
02.2019 - 09.2019
Cashier
Wooly's One Stop
05.2018 - 02.2019
- First-Aid Certification
- Class B CDL
High School Diploma -
Quitman High School