Cynthia A. Azzam
Katy,TX
Summary
Hard-working, organized, and punctual with finesse for connecting with people. Dedicated to providing quality therapeutic massages for overall health and wellness. Upholds moral ethics and maintains excellent client relationships.
I have been working for myself close to 20 years and most of my clients were repeat customers. Searching for employment in a pleasant atmosphere wishing to contribute my skills and connect with team members in the industry.
Overview
20
20
years of professional experience
Work History
Licensed Massage Therapist
Cynsational Massage (self-employed)
11.2006 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Performed sanitization tasks to keep massage environment clean and safe.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients to determine appropriate massage techniques to apply.
- Analyzed postural assessments and range of motion.
- Administered Swedish, deep tissue and sports massage techniques.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, lymphatic drainage and reflexology.
Licensed Aesthetician
Faces Of Helena (self-employed)
08.2004 - 08.2020
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Educated patients on treatment options.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Provided clients with knowledge of all cosmetic services being provided.
- Analyzed skin condition and made appropriate product recommendations.
- Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Welcomed clients arriving for appointments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Performed consultations for patients before scheduling treatments.
- Executed laser hair removal and microdermabrasion procedures.
- Cleansed, exfoliated and moisturized customer skin.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Recommended and performed microdermabrasion, peels and laser treatments.
Education
High School Diploma -
Conroe High School
Conroe, TXAssociate of Arts - Hotel & Restaurant Management
Central Texas College
Killeen, TXAssociate of Applied Science - Master Aesthetician
Institute of Cosmetology, Esthetics & Massage
Houston, TX05.2004
Skills
- Reflexology Techniques
- Facial Massage
- Deep Tissue Massage
- Maternity Massage
- Swedish Massage
- Anti-Aging Facials
- Microdermabrasion
- Chemical Peels
- IPL Laser and Hair Removal
- Dermaplaning
Timeline
Licensed Massage Therapist
Cynsational Massage (self-employed)
11.2006 - Current
Licensed Aesthetician
Faces Of Helena (self-employed)
08.2004 - 08.2020
High School Diploma -
Conroe High School
Associate of Arts - Hotel & Restaurant Management
Central Texas College
Associate of Applied Science - Master Aesthetician
Institute of Cosmetology, Esthetics & Massage
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