Cynthia Bacallao Morffi
Miami,FL
Summary
• Over 2 years of experience in retail sales and customer service.
• Proven track record of exceeding sales targets and delivering excellent customer service.
• Strong communication and interpersonal skills.
• Proficient in inventory management
• Ability to work effectively in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSA, BUSSER
Graziano’s
Miami, FL
09.2024 - Current
Restaurant Hostess
Polo Norte Cuban Restaurant
Miami, FL
08.2024 - 09.2024
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phones promptly to record and confirm reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Sales Clerk
La Caribeña Restaurant
La Habana, La Habana
08.2023 - 03.2024
Education
Completed 2 Years of Studies (08/2021-08/2023
University of Informatics Sciences
Havana, CUBASkills
- Strong work ethic
- Up-selling and Cross-selling
- Goal oriented
- CRM software usage
- Performance tracking
- Patience and tolerance
- Excellent customer service and communications skills
- Sales and product knowledge
- Inventory management
- Ability to work in a team and independently
- Problem-solving and conflict resolution
Certification
- Bachelor
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
CSA, BUSSER
Graziano’s
09.2024 - Current
Restaurant Hostess
Polo Norte Cuban Restaurant
08.2024 - 09.2024
Sales Clerk
La Caribeña Restaurant
08.2023 - 03.2024
Completed 2 Years of Studies (08/2021-08/2023
University of Informatics Sciences
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