Summary
Overview
Work History
Education
Skills
Timeline
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CYNTHIA BAILEY

Broken Arrow,OK

Summary

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Attentive Customer Service Representative with 10+ years achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player seeking a role offering increased responsibility. Creative problem solver Quick learner Exceptional communication skills Strong client relations MS Windows proficient Credit card processing Proficient in cash management Multi-line phone talent Ask the Tax Pro & Bookkeeping

Overview

12
12
years of professional experience

Work History

Customer Service Representative

American Electric Power, AEP
02.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Executive Office Assistant

Tax Professionals
01.2020 - 01.2021
  • Answered multiple phone lines
  • Greeted clients and answered tax and bookkeeping questions
  • Set up appointments for office and out of office times
  • Assisted with Client bookkeeping
  • Assisted with Payroll for employees and clients
  • Ordered supplies when needed

Front Office Assistant

Vision Air Services
03.2019 - 12.2019
  • Greeted customers and vendors
  • Answered multi-line phones and directed to the correct department
  • Sent invoices and collected payments or current and past due clients
  • Ordered supplies
  • Dispatched calls to the techs and followed up after with clients.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Responded to inquiries from callers seeking information.

Front Desk Receptionist

Leisure Hospitality Management
04.2018 - 03.2019
  • Asked open-ended questions to assess customer needs
  • Provided an elevated customer experience to generate a loyal clientele
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic
  • Manner
  • Answered an average of 75 calls per day by addressing customer inquiries, solving problems
  • And providing new product information.

Customer Service Representative

Alorica Tulsa
03.2017 - 04.2018
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Effectively communicated with and supported sales, marketing, and administrative teams on a
  • Daily basis
  • Provided an elevated customer experience to generate a loyal clientele
  • Ensured superior customer experience by addressing customer concerns, demonstrating
  • Empathy and resolving problems on the spot
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Answered an average of 200 calls per day by addressing customer inquiries, solving problems

Office Manager/Owner Catoosa

Steve's Towing & Recovery, LLC
01.2012 - 01.2017
  • Asked open-ended questions to assess customer needs
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Dispatched Calls when needed
  • Provided an elevated customer experience to generate a loyal clientele
  • Released vehicles to customers.

Education

High School Diploma -

Will Rogers High School Tulsa
1987

Skills

  • Order Fulfillment
  • Report Creation
  • Lotus Notes
  • Account Management
  • Customer Relations
  • Microsoft Word
  • Microsoft Excel

Timeline

Customer Service Representative

American Electric Power, AEP
02.2021 - Current

Executive Office Assistant

Tax Professionals
01.2020 - 01.2021

Front Office Assistant

Vision Air Services
03.2019 - 12.2019

Front Desk Receptionist

Leisure Hospitality Management
04.2018 - 03.2019

Customer Service Representative

Alorica Tulsa
03.2017 - 04.2018

Office Manager/Owner Catoosa

Steve's Towing & Recovery, LLC
01.2012 - 01.2017

High School Diploma -

Will Rogers High School Tulsa
CYNTHIA BAILEY