Cynthia Bailey
Kannapolis,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ability to work well with a team and independently.
Overview
16
16
years of professional experience
Work History
Quality Assurance Inspector
DNP Imagingcom
06.2016 - Current
- Communicated with production team members about quality issues.
- Kept detailed records of quality and imperfect products.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Removed imperfect products from shipment line.
- Studied product blueprints before performing inspections.
- Used calipers and micrometer measuring instruments.
- Recommended changes to assembly and production lines based on repeat product issues.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Collaborated with production staff to establish and meet quality standards
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
Quality Assurance Inspector
Freightliner Trucks A Division Of Daimler Trucks USA
05.2015 - 06.2016
- Removed imperfect products from shipment line.
- Performed visual inspections and non-destructive tests where appropriate.
- Identified where product issues were coming from and rectified issues.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
- Inspected incoming and outgoing materials for accuracy and quality.
- Evaluated components and final products against quality standards and manufacturing specifications.
Insurance Agent
HBA Health Benefits Of America
06.2008 - 01.2015
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts. Managed over 50 calls per day.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Education
Certification - Medical Terminology
Rowan Cabarrus Community College
Concord, NCLicensed Agent - Health, Life, Annuities And Medicare
NC Department of Insurance
Raleigh, NC01.2008
Skills
- Reporting and Analysis
- Safety Procedures
- Sampling Procedures
- Quality Assurance and Control
- Mentorship and Training
- Total Quality Management
- Document Quality
- Database Management
- Report Preparation
- Blueprint Reading
- ISO Quality Standards
- QA Tools
- File Management
- Product Inspection
- Reading Comprehension
- Document Maintenance
- Inspection Procedures
- Quality Standards Adherence
- Defect Recording
- Random Sampling
- Sample Testing
- Word Processing
- Testing Data Documentation
- Quantity Verification
- Reviewing Test Results
Timeline
Quality Assurance Inspector
DNP Imagingcom
06.2016 - Current
Quality Assurance Inspector
Freightliner Trucks A Division Of Daimler Trucks USA
05.2015 - 06.2016
Insurance Agent
HBA Health Benefits Of America
06.2008 - 01.2015
Certification - Medical Terminology
Rowan Cabarrus Community College
Licensed Agent - Health, Life, Annuities And Medicare
NC Department of Insurance
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