Cynthia Bailey
Summary
With my extensive experience in high volume operations including logistics, customer services, quality control, transportation and inventory management, I am confident that I can implement my skills with your company's processes and procedures and effectively blend a successful working relationship.
Overview
32
32
years of professional experience
Work History
Esthetician
Emilores Heavenly Spa
03.2015 - Current
- Recommend retail products for clients at-home usage
- Work evenings and weekends to ensure proper spa coverage
- Developed individualized, therapeutic skin-care programs
- Analyzed skin condition and make appropriate product recommendations
- Fostered a friendly, warm and exceptional customer experience
- Carried out administrative tasks, including product inventory checks, charting and consultations
- Stocked treatment rooms with proper supplies
- Advised clients on proper home-care regimens
- Informed guests of products available for sale
Customer Service Representative
Byram Healthcare
10.2023 - 02.2025
- Responded to customer requests for products and services
- Exceeded service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and daily goals
- Demonstrated strong problem solving skills by resolving customer issues during first call.
- Trained new personnel
- Assisted customers with all billing needs
- Sought ways to improve processes and services provided.
- Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims.
- Recommended, substitute products for out of stock items based on patient needs
- Worked with carries regarding shipping delays, lost or damaged packages
- Educated myself on products and services to better assist customers and meet set goals
- Documented customer interaction and transactions, maintaining accurate records of all correspondence and sales
- Followed up with customers to confirm satisfaction with purchases and/or resolve an issues.
- Educated customers on product and service and answering any questions.
- Effectively delivered scripted calls to and from customer, while still providing a personal experience to the caller
Mobile Medic Assistant
Bailey's Mobile Medic
09.2009 - 08.2015
- Handled scheduling of appointments according to locations
- Completed and submitted client application for review to insurance agent
- Sent specimens to lab with completed paperwork
- Completed medical screenings on clients applying for life insurance
- Working knowledge of medical terminology
- Work directly with agent and client to receive optimum client/agent satisfaction
Documentation Coordinator / Customs Coordinator
Hapag Lloyd (America)
07.2006 - 10.2013
- Prepared legal documentation for all modes of transportation
- Created ocean, air, and land bills of lading
- Insured all documentation for exports has been properly processed for custom clearance
- Arranged with freight forwarders and trucking company pick up and delivery of merchandise
- Resolved customer complaints and facilitated conflict resolutions
- Met weekly and daily deadlines
- Fostered a friendly, warm and exceptional customer experience for internal/external customers
- Monitor and track shipments to ensure timely and accurate delivery
- Identify and resolve any shipping related issues, such as delays or damage to cargo
- Identify and resolve any issues or discrepancies that arise during the customs clearance process
- Effectively communicated with customers and overseas partners on any shipping changes
Patient Service Representative
Will County Medical Associates
10.2003 - 07.2006
- Adequately managed a multi-line phone system and pleasantly greeted all patients
- Maintained strict patient and physician confidentiality
- Interacted with providers and other medical personal regarding patient care
- Identified and resolved patient billing and payment issues
- Verified patients' insurance coverage and copay
- Updated patient insurance information to guarantee accuracy for billing
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
- Handled front desk for patient check-in with care
Office Lead
Caterpillar Logistics Services
02.1993 - 05.2003
- Directed eight to ten office associates
- Tracked time spent on assignments each day for productivity reporting
- Received, stored and shipped cargo
- Developed weekly schedules for office clerks
- Ensured adequate supplies and properly working equipment was always available to avoid any interruptions with work flow
- Accurately confirmed cargo received matched the shipping documents
- Coordinated with freight forwarders / shippers regarding any discrepancies with shipment
- Processed daily reports
- Inspected returned material to ensure the quality met approval to be put back into inventory
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines
- Resolved conflicts between teammates by listening and remaining neutral. As a result, maintained a positive and productive work environment.
Education
Associate of General Studies - Education
Joliet Junior College
Joliet, IL05-2025
License : Aesthetics - Milady Esthetics Fundamentals, Anatomy and Physiology, Advanced Facial Machines, Body Exfoliation, Advanced Facial treatments, Skin Physiology, Introduction to Electricity and Machines, Aromatherapy
Universal Spa Training Academy
Downers Grove, Illinois12.2015
Certification: Medical Billing and Coding - Medical Front Office, Insurance Billing, Claims and Collections, Medical Terminology, Health Information
Medical Biller's Network
Joliet, Illinois12.2004
Skills
- Microsoft Office Suite
- Product and service
- Customer service
- Call center
- Verbal and written communication
- Product sales
- Complaint resolution
- Medical billing
- Data entry
- Insurance billing
- Team leadership
- Payment processing
- Phone and email etiquette
Timeline
Customer Service Representative
Byram Healthcare
10.2023 - 02.2025
Esthetician
Emilores Heavenly Spa
03.2015 - Current
Mobile Medic Assistant
Bailey's Mobile Medic
09.2009 - 08.2015
Documentation Coordinator / Customs Coordinator
Hapag Lloyd (America)
07.2006 - 10.2013
Patient Service Representative
Will County Medical Associates
10.2003 - 07.2006
Office Lead
Caterpillar Logistics Services
02.1993 - 05.2003
Associate of General Studies - Education
Joliet Junior College
License : Aesthetics - Milady Esthetics Fundamentals, Anatomy and Physiology, Advanced Facial Machines, Body Exfoliation, Advanced Facial treatments, Skin Physiology, Introduction to Electricity and Machines, Aromatherapy
Universal Spa Training Academy
Certification: Medical Billing and Coding - Medical Front Office, Insurance Billing, Claims and Collections, Medical Terminology, Health Information
Medical Biller's Network
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