Cynthia Baker
WinCo Foods
Albany
2
Languages
9
years of professional experience
Dedicated cashier and deli clerk with a strong focus on customer satisfaction, cash handling, and effective problem-solving. Committed to maintaining high cleanliness standards and ensuring a welcoming environment for all customers.
Detail-oriented professional with extensive experience in customer service and food preparation. Proven ability to manage cash transactions accurately and maintain cleanliness while enhancing the overall customer experience. Ready to contribute strong communication skills and reliability to a dynamic team.
Reliable team member with a versatile background in customer service and housekeeping. Known for strong cash handling skills and effective communication, contributing to improved operational standards and customer satisfaction.
Work History
Cashier/Deli Clerk
2 Years 7 Months- Processed customer transactions efficiently using point-of-sale system.
- Resolved customer inquiries and complaints, ensuring satisfaction with service provided.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer service protocols.
- Observed customer purchases in line and differentiated between standard portions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Enhanced customer experience by efficiently slicing, weighing, and packaging a variety of deli products.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Maintained cleanliness and organization in deli area, ensuring a a welcoming environment for customers.
- Developed a system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.
- Maintained strict adherence to health and safety guidelines, ensuring a safe shopping and working environment.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Managed deli equipment maintenance, ensuring all machines operate safely and efficiently.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Operated slicers, scales, and other equipment to prepare various meats and cheeses efficiently.
- Maintained cleanliness and organization of deli workspace to comply with health standards.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
Housekeeper
2 Months- Cleaned and sanitized guest rooms, maintaining high standards of cleanliness and presentation.
- Conducted routine inspections of guest rooms to ensure compliance with quality standards.
- Assisted in training new housekeeping staff on procedures and best practices for efficiency.
- Managed inventory of cleaning supplies, ensuring availability and adherence to safety protocols.
- Responded promptly to guest requests and inquiries, enhancing overall customer satisfaction.
- Implemented time-saving techniques in room cleaning processes, improving workflow efficiency.
- Developed checklists for daily tasks, ensuring consistency and thoroughness in service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
Maintenance Crew Member/Stocker
2 Years 8 Months- Performed repairs on store equipment, ensuring optimal functionality and safety standards.
- Assisted in implementing preventive maintenance schedules to enhance operational efficiency.
- Conducted routine inspections to identify and resolve maintenance issues promptly.
- Collaborated with team members to maintain cleanliness and organization in the store environment.
- Monitored inventory levels of maintenance supplies, facilitating timely reordering processes.
- Reported major repair needs to management, prioritizing critical issues for resolution.
- Streamlined cleaning processes, improving overall store presentation and customer experience.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide a safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce the spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Education
No Degree - American Sign Language
High School Diploma
Skills
Customer service
Customer support
Patience and empathy
Time management skills
Cash management
Customer satisfaction
Money handling
Cash management
Communication skills
Order taking
Cash register systems
Payment processing
Product restocking
Product knowledge
Refunds and exchanges
Issue resolution
Basic troubleshooting
Merchandise restocking
POS system operations
Point of sale systems
ID verification
Product promotion
Shift reporting
Retail merchandising
Order verification
Identification checks
Food safety compliance
Alcohol regulations
Deli product knowledge
Multitasking skills
Clear communication
Emotional intelligence
Data entry
Upselling techniques
Scanner operations
Gift card handling
Languages
English
Native or Bilingual
Sign Language
Native or Bilingual
Timeline
Cashier/Deli Clerk
WinCo Foods
12.2023 - 07.2026Read More
Housekeeper
Best Western Hotel
06.2023 - 08.2023Read More
Maintenance Crew Member/Stocker
Walmart
10.2017 - 06.2020Read More
Portland Community College
No Degree from American Sign Language
Read More
Cleveland High School
High School Diploma
Read More