Cynthia Baley
Richmond,MO
Summary
Motivated and detail-oriented professional with strong analytical skills and expertise in multitasking, budgeting, and scheduling. Proficient in legal processes, customer service, and administrative management, with a solid command of Microsoft Office Suite and various proprietary systems. Experienced team leader with a proven ability to train and mentor new hires while maintaining high customer satisfaction. Results-driven with a focus on building relationships and contributing to organizational success.
Overview
28
28
years of professional experience
Work History
Spark Driver
Walmart
Remote, MO
09.2025 - Current
- Provides exceptional customer service during shopping and delivery, fostering positive customer interactions.
- Manages shopping and delivery schedules to ensure timely and accurate completion of tasks.
- Utilizes GPS and mapping software to identify and adjust optimal delivery routes.
- Ensures vehicle maintenance meets safety standards for secure operations.
Civil Clerk of Courts
Ray County Clerk of Courts
Richmond, Missouri
09.2024 - 04.2025
- Processed and managed legal filings, maintaining accurate judges’ dockets and hearing records.
- Administered databases and reporting systems, including SMC, JIS, and OSCA.
- Provided civil services for Pro Se filers, effectively managing fee collections.
Team Leader and Mentor / Field Retail Merchandiser
Crossmark
Remote, NC
10.2016 - 07.2023
- Executed retail merchandising programs and led new hire training initiatives.
- Specialized in planograms, product launches, and POP placements for effective store presentations.
- Collaborated with high-profile brands such as Clorox, L’Oréal, and ULTA Beauty to enhance brand visibility.
Virtual Agent / Customer Care Agent (PBM)
CVS HEALTH CORPORATION
Remote, North Carolina
08.2018 - 06.2023
- Achieved first-call resolution by managing inbound and outbound calls effectively.
- Documented customer feedback, updating databases to enhance service quality.
- Delivered empathetic communication, ensuring customer needs were addressed promptly.
Restaurant Manager
Sonic DriveIn
Burlington, Clemmons, and Winston-Salem, NC
02.2015 - 10.2018
- Facilitated operations, employee training, and quality assurance for general managers.
- Managed food and labor costs alongside cash balances to optimize profitability.
- Monitored customer satisfaction metrics to drive improvements in service quality.
Marketing Associate
Piedmont Business, LLC
Remote, NC
02.2012 - 09.2015
- Created marketing materials and managed business listings on platforms such as BizBuySell.
- Conducted data research to inform targeted e-mail campaigns.
- Provided administrative support for mergers and acquisitions, ensuring smooth operations.
Account Billing / Budget Controller
MullenLowe
Winston-Salem, North Carolina
02.2007 - 10.2009
- Developed monthly and quarterly financial statements, forecasts, and budgets to support fiscal management.
- Executed general accounting functions, including accounts receivable/payable, reconciliations, and cash management.
- Organized meetings to discuss and resolve financial issues.
- Utilized Microsoft Excel for filtering, reporting systems, and data integration from external software programs.
- Estimated production costs related to print/production and imagery licensing projects.
- Managed accounts across various sectors, including telecommunications, agriculture, freight, hotels, adult beverages, and financial institutions.
Legal Assistant
Blanco Tackabery
Winston-Salem, North Carolina
02.1998 - 10.2005
- Facilitated legal practices in commercial real estate and personal injury sectors.
- Drafted essential legal documents and conducted thorough research.
- Organized client databases for efficient access and management.
- Maintained office operations, including billing and client liaison responsibilities.
Education
Bachelor of Science - Business / Marketing
University of Phoenix
Online06-2012
Associate of Arts - Business
University of Phoenix
Online06-2010
Skills
- Route optimization and scheduling
- Time management
- Customer service and support
- Conflict resolution
- Data entry and documentation
- Schedule management
- Relationship management
- Team leadership and development
- Empathetic communication
- Microsoft Office Suite proficiency
- Training development
- Problem-solving skills
- Attention to detail
- Product presentation skills
- Report creation and preparation
- Office equipment proficiency
- Customer satisfaction measurement
- Adaptability and flexibility in tasks
- System implementation expertise
- Task prioritization and decision-making
Timeline
Spark Driver
Walmart
09.2025 - Current
Civil Clerk of Courts
Ray County Clerk of Courts
09.2024 - 04.2025
Virtual Agent / Customer Care Agent (PBM)
CVS HEALTH CORPORATION
08.2018 - 06.2023
Team Leader and Mentor / Field Retail Merchandiser
Crossmark
10.2016 - 07.2023
Restaurant Manager
Sonic DriveIn
02.2015 - 10.2018
Marketing Associate
Piedmont Business, LLC
02.2012 - 09.2015
Account Billing / Budget Controller
MullenLowe
02.2007 - 10.2009
Legal Assistant
Blanco Tackabery
02.1998 - 10.2005
Bachelor of Science - Business / Marketing
University of Phoenix
Associate of Arts - Business
University of Phoenix