Cynthia Ballinger
Wakefield,RI
Summary
Resourceful professional in communication services, known for high productivity and efficiency in task completion. Possess specialized skills in rapid information processing, effective call routing, and maintaining calm under pressure. Excels using empathy, active listening, and clear communication to resolve inquiries and facilitate connections.
Overview
3
3
years of professional experience
Work History
Telecommunications Operator
South County Health
Wakefield, RI
03.2022 - Current
- Switchboard Operator for the hospital- Field and redirect incoming calls from patients, various practices, and other hospitals. Connect/ page in-hospital personnel. Contact on-call specialists for doctors and nurses. Record and deliver consultation requests.
- Emergency communications services for the hospital- Announce code over the PA system and notify the appropriate personnel when an emergency code is called. Rave alerts for whole system issues and helicopter landings.
- After hours answering service for multiple practices- Some of these practices are directly affiliated with South County Hospital and some are just answering service clients. Patients are able to callin ti be connected with on-call provider or to have a message faxed/ e-mailed to the office for the next day.
- Personnel Training- Coached and trained new employees on proper procedures and protocols to help improve new employee proficiency, improve call times and the patient experience.
- Issue resolution- Utilize critical thinking skills to help diagnose and resolve issues for patients/providers as well as issues within the Switchboard System.
- Communication- Help to develop and sustain best practices to ensure timely and accurate communication with in the hospital and with the practices and providers that we service.
Education
Plant Science And Botany
University of Rhode Island
Kingston, RISkills
- Switchboard operation
- Emergency communication
- Patient messaging
- Personnel training
- Issue resolution
- Critical thinking
- Customer service
- Time management
- Effective communication
- Telephone etiquette
- Conflict resolution
- Teamwork and collaboration
- Software proficiency
- Task prioritization
- Goal setting
- Multi-Line Systems
- Professional demeanor
- Multitasking
- Troubleshooting and resolution
- Safety awareness
- Relationship building
References
References available upon request.
Timeline
Telecommunications Operator
South County Health
03.2022 - Current
Plant Science And Botany
University of Rhode Island
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