To continue to be part of an organization that collectively strives to build upon patient first priorities. To use my skills to the betterment of the organization while learning new skills to enhance my knowledge.
Overview
28
28
years of professional experience
Work History
Referral Management Assistant
Kaiser Permanente MAS Region
09.2011 - 12.2024
SME for referral entry or various types of external referral requests processed by UMOC Team
Customer Service Representative
Check Eligibility of visiting Kaiser Permanente members from different Kaiser Regions
Triaging phones calls from providers
SME for processing referrals for Continuity of Care for new Kaiser Permanente members
SME for processing Member Request received from Member Service and the Member Retention Department
Certified Nursing Assistant
Kaiser Permanente MAS Region
10.2005 - 09.2011
Checking vital signs
Rooming patients
Entering vital signs via computer
Performing EKG's, Performing Ear Irrigations
Assisting with minor office surgical procedures
Escorting patients to different departments
Scheduling and canceling appointments
Answering messages from Provider and members via computer
Patient Appointment Reception Clerk
Kaiser Permanente MAS Region
07.1997 - 10.2005
Responsible for various administrative duties in the medical facility
Check in members for appointments
Collect copayment for office visits
Scheduling and canceling appointments
Perform financial deposits
Ensuring accurate coding of patient care documents
Call Center Appointment Representative
Kaiser Permanente MAS Region
12.1996 - 07.1997
Answering phones
Scheduling and canceling appointments
Sending messages via the computer to Providers and other medical staff
Education
Certified Nursing Assistant -
Prince Georges Community College
07.2005
Skills
Microsoft Word
Excel
Power Point
EPIC
Medical Terminology
References
Upon request
Leadership Experience
My leadership skills are put into action when I am acting as a preceptor in training new hires on the tasks and responsibilities performed in their role.
In my role as a Community Service Committee member, it is important to build relationships with the right stakeholders to provide what is needed to the community on a consistent basis.
Communication Skills
My communication skills are used daily to obtain clinical information from physicians and nurses.
This skill is also used when interviewing new prospective hires into the department.
As an event planner committee person, I engage with many people, ensuring I am listening and providing them with an event to their specifications.
Advanced Practice Nurse at Kaiser Permanente-Colorado Region - Nurse PractitionerAdvanced Practice Nurse at Kaiser Permanente-Colorado Region - Nurse Practitioner