Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
Timeline
Generic

Cynthia Barber

Hyattsville,MD

Summary

To continue to be part of an organization that collectively strives to build upon patient first priorities. To use my skills to the betterment of the organization while learning new skills to enhance my knowledge.

Overview

28
28
years of professional experience

Work History

Referral Management Assistant

Kaiser Permanente MAS Region
09.2011 - 12.2024
  • SME for referral entry or various types of external referral requests processed by UMOC Team
  • Customer Service Representative
  • Check Eligibility of visiting Kaiser Permanente members from different Kaiser Regions
  • Triaging phones calls from providers
  • SME for processing referrals for Continuity of Care for new Kaiser Permanente members
  • SME for processing Member Request received from Member Service and the Member Retention Department

Certified Nursing Assistant

Kaiser Permanente MAS Region
10.2005 - 09.2011
  • Checking vital signs
  • Rooming patients
  • Entering vital signs via computer
  • Performing EKG's, Performing Ear Irrigations
  • Assisting with minor office surgical procedures
  • Escorting patients to different departments
  • Scheduling and canceling appointments
  • Answering messages from Provider and members via computer

Patient Appointment Reception Clerk

Kaiser Permanente MAS Region
07.1997 - 10.2005
  • Responsible for various administrative duties in the medical facility
  • Check in members for appointments
  • Collect copayment for office visits
  • Scheduling and canceling appointments
  • Perform financial deposits
  • Ensuring accurate coding of patient care documents

Call Center Appointment Representative

Kaiser Permanente MAS Region
12.1996 - 07.1997
  • Answering phones
  • Scheduling and canceling appointments
  • Sending messages via the computer to Providers and other medical staff

Education

Certified Nursing Assistant -

Prince Georges Community College
07.2005

Skills

  • Microsoft Word
  • Excel
  • Power Point
  • EPIC
  • Medical Terminology

References

Upon request

Leadership Experience

  • My leadership skills are put into action when I am acting as a preceptor in training new hires on the tasks and responsibilities performed in their role.
  • In my role as a Community Service Committee member, it is important to build relationships with the right stakeholders to provide what is needed to the community on a consistent basis.

Communication Skills

  • My communication skills are used daily to obtain clinical information from physicians and nurses.
  • This skill is also used when interviewing new prospective hires into the department.
  • As an event planner committee person, I engage with many people, ensuring I am listening and providing them with an event to their specifications.

Timeline

Referral Management Assistant

Kaiser Permanente MAS Region
09.2011 - 12.2024

Certified Nursing Assistant

Kaiser Permanente MAS Region
10.2005 - 09.2011

Patient Appointment Reception Clerk

Kaiser Permanente MAS Region
07.1997 - 10.2005

Call Center Appointment Representative

Kaiser Permanente MAS Region
12.1996 - 07.1997

Certified Nursing Assistant -

Prince Georges Community College
Cynthia Barber