Cynthia Barbosa
Phoenix,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Social Media Manager
Self Employed Services
10.2017 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Internal Service Advisor
Bell Audi
02.2017 - 02.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
Customer Care Representative
L'Oréal USA
03.2016 - 02.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Sales Manager
LA Fitness
09.2014 - 03.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Certification in Makeup Artistry - Make-Up, Special Effects Make-Up
Robert Fiancé Beauty Schools
Perth Amboy, NJ07.2015
Associate of Applied Business - Business
Hudson County Community College
Jersey City, NJ05.2013
No Degree - Communications in Broadcast/ Journalism
William Paterson University of New Jersey
Wayne, NJ05.2012
High School Diploma -
Bayonne High School
Bayonne, NJ06.2010
Skills
- Online Presence Monitoring
- Sales
- Customer Preferences
- Audience Segmentation
Timeline
Social Media Manager
Self Employed Services
10.2017 - Current
Internal Service Advisor
Bell Audi
02.2017 - 02.2019
Customer Care Representative
L'Oréal USA
03.2016 - 02.2017
Sales Manager
LA Fitness
09.2014 - 03.2016
Certification in Makeup Artistry - Make-Up, Special Effects Make-Up
Robert Fiancé Beauty Schools
Associate of Applied Business - Business
Hudson County Community College
No Degree - Communications in Broadcast/ Journalism
William Paterson University of New Jersey
High School Diploma -
Bayonne High School
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