Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Barcena

Panorama City,CA

Summary

Dynamic and dependable professional with a strong background in customer service. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash register operation and multitasking, consistently delivering exceptional service while maintaining attention to detail. Committed to fostering positive relationships and ensuring operational efficiency.

Overview

10
10
years of professional experience

Work History

Cashier

Ross Dress for Less
06.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Aerospace Technician

PPG
03.2023 - 12.2023
  • Streamlined repair processes, reducing downtime and ensuring timely completion of projects.
  • Improved aircraft maintenance efficiency by implementing advanced diagnostic tools and procedures.
  • Developed strong relationships with clients through clear communication and exceptional customer service.
  • Assisted in designing custom tools and fixtures for specific aerospace applications, increasing overall productivity.
  • Played a pivotal role in reducing component failure rates by employing advanced preventative maintenance techniques.
  • Liaised with manufacturers to obtain essential parts and materials, ensuring minimal delays in maintenance schedules.
  • Enhanced safety standards by conducting thorough inspections and identifying potential issues before they escalated.
  • Recorded maintenance actions in aircraft logbooks.

Order Picker

Dollar General Warehouse
12.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Food Server

Dennys
01.2018 - 12.2022
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Barista

Starbucks
01.2016 - 04.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Used POS system to accurately enter orders and process payments.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

John Burroughs High School
Burbank

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Cash register operation
  • Conflict resolution
  • POS system operations
  • Attention to detail
  • Multitasking and organization
  • Empathy and patience
  • Honest and dependable
  • Problem-solving
  • Dependability and reliability

Timeline

Cashier

Ross Dress for Less
06.2025 - Current

Aerospace Technician

PPG
03.2023 - 12.2023

Order Picker

Dollar General Warehouse
12.2022 - 04.2023

Food Server

Dennys
01.2018 - 12.2022

Barista

Starbucks
01.2016 - 04.2019

John Burroughs High School

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