Cynthia Barrington
Customer Service Representative
Tallahassee,FL
Summary
Personable Customer Service Representative offering 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
California Marketing Group
Tallahassee, FL
04.2018 - Current
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 200+ incoming calls each day with utmost professionalism and knowledgeable service.
- Supported senior management in executive decision-making by drafting informative reports.
- Submitted completed orders quickly to maximize delivery efficiency.
- Prepared Add-On% reports detailing current metrics for payroll review and use in operational planning.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Representative
Your Neighborhood Market
Tallahassee, FL
11.2013 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Stocked shelves and managed inventory
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ05.2023
High School Diploma -
S.A.I.L
Tallahassee, FL05.1998
Skills
- Calm and Professional Under Pressure
- Order and Refund Processing
- Information Updates
- Cash Register Operations
- Operating Telephones
- Understanding Customer Needs
- Upbeat and Positive Personality
- Computer Proficiency
- Inbound and Outbound Calling
- Excellent Nonverbal Communication Skills
- Team-Oriented and Cooperative
- Excellent Attention to Detail
- Courteous with Strong Service Mindset
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Assistant
California Marketing Group
04.2018 - Current
Customer Service Representative
Your Neighborhood Market
11.2013 - 12.2016
Associate of Arts - Business Administration
University of Phoenix
High School Diploma -
S.A.I.L
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