Cynthia Bastis
N. Grosvenordale,CT
Summary
Dynamic and dependable professional with a diverse background in roles such as Store Manager at Undercover Arms Co. and Veterinary Technician, showcasing a blend of hard skills in veterinary medicine and proficiency in software like Excel. Known for exceptional teamwork, clear communication, and a strong work ethic, I excel in fast-paced environments, consistently achieving positive outcomes.
Overview
16
16
years of professional experience
Work History
Cafeteria Worker
Thompson Public Schools
09.2023 - Current
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Served food according to temperature, safety and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Supported menu planning efforts by providing input on popular dishes and customer preferences.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
- Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
- Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
- Educated students on the importance of balanced diets, promoting healthy eating habits within the school community.
Child Care Center Teacher
Carelot
01.2016 - 10.2019
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Improved overall classroom management, enforcing consistent rules and consequences for behavior.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
- Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
Store Manager
Undercover Arms Co.
12.2012 - 01.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Purchased product and pricing
- Oversaw accounts receivable and inventory audits
- Confirmed product compliance with MA state laws
- Verified customer FID and LTC documentation
- Completed FA-10 forms per Ma firearms law and 44-73 forms per federal law
- Handled firearms transfers compliant with FFLand MA requirements
- Maintained firearms records per NCIS compliant firearms record of receipt and deposition books
- Provided ATF audit support and assistance to state and local police as well.
Veterinary Technician
Dr. McGinn ( At Home Veterinary Care) (traveling V
01.2011 - 11.2013
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on nutrition, preventive health and other animal care.
- Administered vaccinations to variety of animal species.
- Obtained patient history from owners and performed physical examinations.
- Filled prescriptions and delivered to customers home
- Performed dental cleanings using ultrasonic scaler.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Maintained detailed records of animal health care and diagnostic treatments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Client Liasion /Trainee Veterinary Nurse
MSPCA-Angell
09.2008 - 12.2011
- Promoted client education by explaining preventive care measures, medication instructions, and post-surgical care guidelines.
- Built strong relationships with clients through attentive listening skills, empathy, and professional demeanor during visits.
- Demonstrated commitment to ongoing professional development by attending conferences or workshops related to animal health issues or industry trends.
- Supported practice growth initiatives such as participating in community events showcasing our services while answering questions from potential customers.
- Delivered exceptional customer service to pet owners by addressing concerns promptly and courteously.
- Increased client satisfaction rates with thorough discharge instructions covering topics such as medication administration, wound care, diet modifications, activity restrictions or behavior changes.
- Streamlined appointment scheduling by managing the front desk operations and ensuring timely communication with clients.
- Demonstrated excellent restraint techniques ensuring the safety of both animals and staff during examinations or procedures.
- Improved clinic efficiency by maintaining clean and organized treatment areas, exam rooms, and laboratory spaces.
- Assisted veterinarians during emergency situations providing critical support including administering life-saving medications or performing CPR on animals experiencing cardiac arrest.
- Supported veterinarians in diagnostic procedures such as taking x-rays and collecting samples for laboratory testing.
- Provided compassionate care for hospitalized animals, administering medications as needed and monitoring their condition.
- Enhanced patient care by assisting veterinarians with surgical procedures and treatments.
- Maintained a safe working environment by adhering to established protocols for infection control and hazardous materials handling.
- Gained trust from pet owners through consistent high-quality care and clear communication about their animal''s health status and treatment options.
- Maintained detailed records of animal health care and diagnostic treatments.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Prepared, sterilized and maintained medical instruments and equipment.
- Assisted veterinarians with radiographs and ultrasounds.
- Collected and prepared specimens for laboratory testing.
- Obtained patient history from owners and performed physical examinations.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Educated clients on nutrition, preventive health and other animal care.
- Performed fecal examinations, urinalysis and bloodwork.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administered vaccinations to variety of animal species.
Education
Associate of Science - Biology
STCC
Springfield, MA05.1998
Skills
Proficient in Word, Quick Books, Excel, Class Dojo, Bloomz,
Reliability and punctuality
Teamwork and Collaboration
Clear Communication
Safety awareness
Effective Communication
Classroom Organization
Classroom support
IEP familiarity
CPR and First Aid
Baking, Decorating, Candy making
Floral Designer
Knowledgeable in Veterinary medicine and Human medicine
Strong Work Ethic and Dependable
Communicating with Parents and Teachers
Caring and Empathetic Demeanor
Storytelling
Multicultural Awareness
Arts and crafts
Creating Visual Displays
Educational Games
Preparing Instructional Materials
Activity Planning
Group and individual instruction
Small Group Instruction
Student Health and Safety
Helping Students with Special Needs
Food Safety Certification
Communicate in Spanish
Completed foster parent courses and foster parent college courses
CT mandated reporter certificate
Additional Information
I currently have three children in the Thompson public school system. I have one with a 504 and 2 with an IEP, so I am knowledgeable in those two areas. I also know many teachers, paras, and support staff in the elementary school as well as Mr. Prentiss. My husband and I are also foster parents and we have had many children with special needs in our care and are familiar with children on the spectrum.
Timeline
Cafeteria Worker
Thompson Public Schools
09.2023 - Current
Child Care Center Teacher
Carelot
01.2016 - 10.2019
Store Manager
Undercover Arms Co.
12.2012 - 01.2016
Veterinary Technician
Dr. McGinn ( At Home Veterinary Care) (traveling V
01.2011 - 11.2013
Client Liasion /Trainee Veterinary Nurse
MSPCA-Angell
09.2008 - 12.2011
Associate of Science - Biology
STCC
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