CYNTHIA BATAMULIZA
Austin,TEXAS
Summary
Reliable customer service representative driven to achieve maximum productivity and quality in both individual and collaborative environment. Have dedication in delivering high quality service and proven multitasking abilities. Passionate about promoting lasting customer satisfaction .
Overview
2
2
years of professional experience
Work History
Material Coordinator
Applied Materials
AUSTIN, TEXAS
09.2021 - Current
- Carried out day-day-day duties accurately and efficiently.
- Leading or assisting in locating or tracking high priority parts needed to keep manufacturing on top of their tool ship dates .
- communicating and updating the following shift with important information to keep everyone on the same page.
- Handle any questions on regarding materials or locations in the house or not .
- keep contact with applied material warehouses,planners,leads,manufacturing team and engineers in regards to any material situations and inquiries .
Customer Service Agent
MTN
KIGALI, TX
03.2019 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Recommended products to customers and suggested other options if preferred product was unavailable.
Receptionist
Onomo Hotel
KIGALI, Rwanda
11.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
High School Diploma -
FAWE GIRL'S SCHOOL
KIGALI/RWANDA11.2018
Skills
- Computer skills
- Call Documentation
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- technical skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Languages
English
Native or Bilingual
kinyarwanda
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Material Coordinator
Applied Materials
09.2021 - Current
Customer Service Agent
MTN
03.2019 - 12.2019
Receptionist
Onomo Hotel
11.2018 - 03.2019
High School Diploma -
FAWE GIRL'S SCHOOL
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