CYNTHIA BATEMAN

• Managed inquiries by phone, email, and website.ontact.
• Streamlined the onboarding process for new students, creating a positive first impression, clear communication, and a seamless process for families.
• Collaborated with academic and administrative teams to align enrollment goals with school values and culture.
• Maintained student records, databases, and reporting.
• Supported school-wide marketing, admissions events, and community engagement efforts.
• Served as a primary point of contact for prospective families, offering tours, follow-ups, and ongoing support.
• Enhanced enrollment efficiency by streamlining the application and registration processes.

• Manage budget, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Optimize organizational systems for payment collections, AP/AR, deposits and record keeping.
• Source vendors for special project needs and negotiated contracts.
• Maintain computer and physical filing systems.

• Develop marketing materials & campaigns, including tracking efforts to increase enrollment figures and retention. Increased enrollment by 40%.
• Plan and manage tours, open houses and other enrollment events.
• Engage parents and maintaining a warm and solid relationship in order to build trust in the school from their initial tour through enrollment and address issues they may have.
• Maintain the school's website & social media accounts and posting news and updates as they become available.
• Build school wide engagement through effective communications formats (email, newsletters, and other media).
• Plan and coordinate school's fundraising efforts and events.
• Provide operational and administrative support to management and staff.
• Establish after school and summer camp activities, including negotiating with vendors.
• Staff training and development with various school management and billing systems (Renweb, brightwheel, zoom, etc)

• Manage compensation inquiries and requests for corrections from the XO Direct Sales channel for revenue-generating business orders.
• Handle and resolve all commissions-based disputes and escalations from sales personnel.
• Assist in the testing and launch of the new Sales Compensation System in 2005.
• Work with IT and sales organization to generate data sets to be fed into the compensation models.

• Manage all functional areas of the human resources department, which include recruitment, personnel records, employee relations, job evaluations, compensation, benefits administration and training.
• Responsible for processing weekly payroll records and handle benefit enrollment.
• Plan company events and develop new ideas for marketing and growth.
• Conduct screening interviews and administer various human resources functions.

• Designed and conducted product, skill and technical training.
• Kept timely and accurate records of trainees' progress and provided ongoing feedback.
• Monitored calls and provided coaching and quality control seminars.
• Conducted training of new teams during a major transition project.
• Received recognition from senior management for development of training materials, coaching style, follow-through, and willingness to run extra sessions as needed.

Held leadership positions in student organizations.