Cynthia Baugus
Calera,OK
Summary
Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
17
17
years of professional experience
Work History
Social Services Specialist I
Oklahoma State Department of Health
Durant , OK
06.2015 - 03.2018
- Facilitated supportive services and case management for parent clients and for child clients to address special developmental concerns of child clients and ease referrals to needed community services.
- Connected parent clients with relevant community resources and coordinated referrals for themselves and for their children.
- Interviewed potential clients, collecting personal information to determine eligibility for themselves and their children for social assistance.
- Empowered parents and families to negotiate with resource providers to obtain necessary resources for themselves in the future.
- Built and maintained strong relationships with clients and their children by successfully resolving issues and providing the necessary education and referrals for the family.
- Worked closely with parent clients to locate helpful financial resources and community programs.
- Worked closely with public child welfare system staff, supervisors and court personnel when parent clients had referrals to DHS.
Adult Protective Services Specialist
Adult Protective Services of Texas
Sherman, TX
11.2006 - 09.2007
- Received intakes and completed investigations on incapacitated adults alleged to be in situations of abuse, neglect, self-neglect or exploitation; assesses each adult’s social, emotional, physical, mental, environmental and financial circumstances.
- Worked with each client's Primary Care Physician to determine client's ability to make decisions for themselves and consent to necessary services.
- Developed a care plan based on each individual client's needs while working with client's family or guardians.
- Provided follow up visits with each client to determine how they were doing with the care plan and adjusted care plan as needed and closed cases when client was determined to be in a safe stable situation.
- Advocated for the rights of the individuals that were determined to victims of abuse, neglect, or exploitation.
- Worked closely with county judge or law enforcement, to ensure the safety of clients when they were determined to be victims of abuse or exploitation by using the county services or law enforcement to place clients in a safe environment.
Domestic Violence Shelter Advocate/Sexual Assault Victim Advocate
Grayson County Crisis Center
Sherman, TX
03.2001 - 11.2006
- Provided shelter assessments, intakes and exit interviews of residents.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Dealt with difficult and troubled clients and children on daily basis and helped resolve any conflicts.
- Answered crisis hotline and provided referral to community services.
- Provided shelter residents with transition assistance and access to community referrals and resources.
- Facilitated educational programs for shelter clients, as necessary.
- Provided night and weekend staff backup coverage as needed as part of the shelter on-call rotation
- Performed data entry on services provide to clients in shelter daily for grant reporting.
- Provided on-call crisis intervention to primary and secondary victims of sexual assault and abuse.
- Accompanied victims to law enforcement agency, crime scene, or other destinations to provide support and education about the legal system.
Education
Bachelor of Arts - English/Literature
Austin College
Sherman, TX05.1996
Skills
- Attention to Detail
- Active Listening
- Client Home Visits
- Implementing Client Care Plans
- Verbal and Written Communication
- Case Management and client file management
- Client Assistance Referrals
- Client Needs Assessments
- Community Resource Navigation
- Safety and Risk Assessments
- Microsoft Office
Timeline
Social Services Specialist I
Oklahoma State Department of Health
06.2015 - 03.2018
Adult Protective Services Specialist
Adult Protective Services of Texas
11.2006 - 09.2007
Domestic Violence Shelter Advocate/Sexual Assault Victim Advocate
Grayson County Crisis Center
03.2001 - 11.2006
Bachelor of Arts - English/Literature
Austin College
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