Cynthia Bazan
Brooklyn,NY
Summary
Experienced in delivering exceptional customer service and providing administrative support, including clerical tasks and public interaction. Proficient in calendar management, scheduling, data entry, and database administration. A professional and knowledgeable office clerk with several years of experience in administrative support and customer service. Possesses highly efficient planning, problem-solving, and communication skills. Expertise in front desk management, adept at prioritizing tasks, maintaining organization, and optimizing workflow. Skilled in balancing high-volume inquiries with staff administrative needs.
Overview
8
8
years of professional experience
Work History
Head receptionist
CitiMed Surgical
08.2024 - Current
- Greeting all patients
- Maintaining the space clean and taking temperatures, checking in patients
- Following up on schedules, letting the doctors know patients are in for appointments
- Answering inbound calls, listening to voicemails, and taking care of daily different task
- Taught patients about medications, procedures, and care plan instructions.
- Work effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Billing Manager
TribecaSkinCenter - Dr
01.2021 - 06.2024
- Submitting corrected claims ( updated CPT codes / Diagnosis codes )
- Insurance verification , Payment settlement sheets
- Applying insurance payments for claims / Adjustments
- Following up with insurance on claims , referrals , insurance rejection, medical records
- Communicating with patients rejection letters / information update on their end
- Experienced in WC , Coding, Claims , Cosmetic / Medical notes
- Eclinicals EMR , switched to Cerner EMR
Front Desk Receptionist
Long Island Heart & Vascular, Gujja/Dr
01.2020 - 01.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Entered and updated sensitive customer information during check-ins and room changes.
Front Desk Receptionist, Head receptionist
The Law Ofice of Michael S. Lamonsoff
12.2018 - 11.2020
- Greeted and welcomed guest
- Maintained security and Telecommunication system
- Answered incoming calls by protocol and emails for possible new cases
- Reached out to individuals to let them know the status of their case
Front Desk Assistant
Brooklyn Spine and Joint PLLC
07.2018 - 12.2019
- Worked with medical records, as well as greeting patients as they arrived
- Set up patients up with appointments, and set up rooms for patient evaluation
- Insurance veriication experience with WC and NF as well as Lien and PVT
- Communicated with patient attorneys based on their cases to help win their cases
Men’s Personal Stylist/Customer Service Representative/ Cashier
Saks Fifth Avenue
02.2017 - 09.2018
- Pinpointed incremental sales for sales representatives to pursue
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule
- Planned and coordinated the availability of products for advertising and promotion purposes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate and Cashier
White House Black
10.2017 - 07.2018
- Worked as a front-end cashier
- Organized store merchandise racks by size, style, and color
- Conferred with store managers to obtain information about customer needs and preferences
Education
High School Diploma -
Liberation Diploma Plus High School
New York, NY06-2012
Skills
- P>Scheduling
- P>Correspondence distribution
- Microsoft Office Suite
- Document Management
- Meeting planning
- Document scanning and digitization
- Reception Area Maintenance
- Problem-Solving
- P>Self-Motivated
- P>Dependable and Responsible
- P>Attention to Detail
- P>Staff Management
Languages
Spanish
Professional Working
Timeline
Head receptionist
CitiMed Surgical
08.2024 - Current
Billing Manager
TribecaSkinCenter - Dr
01.2021 - 06.2024
Front Desk Receptionist
Long Island Heart & Vascular, Gujja/Dr
01.2020 - 01.2022
Front Desk Receptionist, Head receptionist
The Law Ofice of Michael S. Lamonsoff
12.2018 - 11.2020
Front Desk Assistant
Brooklyn Spine and Joint PLLC
07.2018 - 12.2019
Sales Associate and Cashier
White House Black
10.2017 - 07.2018
Men’s Personal Stylist/Customer Service Representative/ Cashier
Saks Fifth Avenue
02.2017 - 09.2018
High School Diploma -
Liberation Diploma Plus High School
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