Cynthia Beaulieu
New Bedford,MA
Summary
Dynamic phlebotomist with 25 years at Southcoast Hospital Group, adept at enhancing patient comfort and safety through compassionate care. Proven ability to streamline laboratory operations and implement quality assurance measures, resulting in improved accuracy and compliance. Skilled in venipuncture and effective communication, fostering trust with diverse patient populations.
Overview
2027
2027
years of professional experience
Work History
Phlebotomist
Southcoast Hospital Group
New Bedford, MA
07.2000 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen details in electronic health systems.
- Collaborated with healthcare teams to coordinate efficient sample processing and lab testing workflows.
- Trained new staff on phlebotomy procedures, safety protocols, and best practices for specimen collection.
- Implemented quality assurance measures to enhance accuracy of blood draws and reduce errors.
- Analyzed patient reactions during procedures, providing immediate support to alleviate discomfort or anxiety.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Developed and implemented strategies to improve phlebotomy processes.
- Performed laboratory tests to assist physicians in diagnosis.
- Provided guidance and support to laboratory personnel.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Cytology Prep Technician
Boston Medical Center, Boston
Boston, MA
04.2023 - 12.2023
- Prepared cytology specimens for microscopic examination, ensuring adherence to quality and safety standards.
- Operated advanced laboratory equipment for slide preparation and staining processes, enhancing workflow efficiency.
- Conducted routine quality control checks on prepared slides, maintaining high accuracy in diagnostic support.
- Trained new staff on cytology procedures and best practices, fostering a collaborative learning environment.
- Supported continuous improvement initiatives by offering constructive feedback on existing processes and suggesting potential areas for enhancement.
- Provided training and mentorship to new technicians, fostering a positive learning environment within the lab team.
- Maintained a well-organized workspace, contributing to overall laboratory efficiency and productivity.
Drug Screener
Loyal Source Government Services, LLC
Bourne, MA
08.2020 - 09.2022
- Conducted thorough screenings to assess qualifications and compliance with government regulations.
- Collaborated with multidisciplinary teams to streamline screening processes and enhance efficiency.
- Ensured accuracy of documentation and records related to screening activities for regulatory compliance.
- Mentored junior screeners on best practices, fostering a culture of continuous improvement within the team.
- Complied with all federal, state, and local regulations as well as company rules.
- Protected confidentiality of data by using security techniques.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Phlebotomist
Womens Care of Florida
Lake Nona, FL
05.2017 - 12.2017
- Streamlined inventory management for phlebotomy supplies, optimizing resource allocation to meet demand.
- Led initiatives promoting adherence to regulatory standards, improving compliance in laboratory practices.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Administered medications and vaccinations under physician supervision to ensure patient compliance and safety.
- Implemented electronic health record systems, improving data retrieval speed and accuracy for clinical staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Empowered patients through education on self-management techniques for chronic conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Donor Phlebotomist
Southcoast Hospital Groups
New Bedford, MA
2004 - 2015
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate patient records and sample labeling to ensure compliance with hospital protocols.
- Collaborated with healthcare team to coordinate patient care and improve sample collection processes.
- Implemented infection control measures during blood draw procedures, enhancing safety standards.
Education
Associate of Arts - Science And Behavioral Concentration
Bristol Community College
Fall River, MA12-2026
Phlebotomy - Phlebotomy
Bristol Community College
Fall River, MA12-2000
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Independently managed daily laboratory operations
I have worked in our outreach department for 15 years,
I work independently and as a team
- Team motivation
- Quality improvement
- Safety processes and procedures
- Cash handling
- Customer service
- Patient care
Additional Information
Army National Guard 1994-2001 (veteran)
Timeline
Cytology Prep Technician
Boston Medical Center, Boston
04.2023 - 12.2023
Drug Screener
Loyal Source Government Services, LLC
08.2020 - 09.2022
Phlebotomist
Womens Care of Florida
05.2017 - 12.2017
Phlebotomist
Southcoast Hospital Group
07.2000 - Current
Donor Phlebotomist
Southcoast Hospital Groups
2004 - 2015
Associate of Arts - Science And Behavioral Concentration
Bristol Community College
Phlebotomy - Phlebotomy
Bristol Community College