Cynthia Beavers
Gibsonton
Summary
Accomplished Flight Attendant offering over 20 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta
03.2000 - 08.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Relayed updates and information to passengers after confirming key details with pilot and lead flight attendant.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Controlled entertainment for passengers through onboard video and audio systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
H W Blake Senior High School
Tampa, FLSkills
- Greet Guests
- Emergency Care
- Adult AED and CPR
- Pre-Flight Briefings
- Aircraft Safety Checks
- Emergency Situations Management
- Reading Comprehension
- Microsoft Office
- Verbal and Written Communication
- Passenger Care
- Critical Thinking
- Evacuation Procedures
- Crew Resource Management
- Conflict Resolution Techniques
- Safety Demonstrations
- New Hire Coaching
- Safety Regulation Compliance
Timeline
Flight Attendant
Delta Air Lines, Inc
03.2000 - 08.2020
High School Diploma -
H W Blake Senior High School
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