Cynthia Bell
Douglasville,GA
Summary
Lead service representative with over 25 years of exemplary customer service in the medical field, applying problem-solving skills, resourceful and outstanding customer relations. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Care Facilitator
ChenMed
07.2023 - Current
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Acted as a vital resource for family members, providing timely updates and addressing concerns with empathy and professionalism.
- Delivered support to medical staff in completion of patient paperwork.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered over 80 incoming calls daily, scheduled appointments and filed medical records.
Medical Scheduler
Emory Hospital
01.2023 - 04.2023
- Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
Prestige Staffing
Southwest Atlanta Nephrology
11.2022 - 02.2023
- Identified client needs and recommended products based on preferences and requirements.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Receptionist
Kaiser Permanente
10.1997 - 10.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Served as a float pool S.O.S (Service Oriented Staffing) agent for various locations to support other departments as needed.
- Assisted Kaiser Permanente members in locating training classes, medical departments and appointment locations.
Lead Service Representative
Kaiser Permanente
10.1997 - 10.2021
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Ensured timely resolution of issues, prioritizing tasks for optimal workflow management.
- Streamlined internal processes, contributing to improved overall team productivity.
- Maintained interaction and correspondence with fellow staff members within other kaiser permanente facilities.
- Assisted department personnel with resolving payment concerns, verification and reconciling end of day drawer closeout.
Accounting Clerk
Hughes Aircraft
04.1996 - 09.1997
- Monitored guest ledger, advance deposit ledger and related ledgers to deliver proper internal control.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
Postal Distribution Clerk
Unites States Postal Service
02.1991 - 06.1993
- Conducted regular audits of warehouse operations, identifying areas for improvement and implementing corrective actions as needed.
- Maintained safety standards within the warehouse facility through regular inspections and adherence to OSHA guidelines.
- Inspected merchandise for damage and discrepancies with documentation.
Education
High School Diploma -
Fedrick Douglass High School
Atlanta, GA05.1980
Skills
- Interdisciplinary Collaboration
- Patient documentation
- Business Intelligence
- Typing Speed
- Appointment Scheduling
- Scheduling
Certification
- MT - Medical Technologist
- Basic Life Skills Certification
- CPR Certified
Timeline
Care Facilitator
ChenMed
07.2023 - Current
Medical Scheduler
Emory Hospital
01.2023 - 04.2023
Prestige Staffing
Southwest Atlanta Nephrology
11.2022 - 02.2023
Receptionist
Kaiser Permanente
10.1997 - 10.2021
Lead Service Representative
Kaiser Permanente
10.1997 - 10.2021
Accounting Clerk
Hughes Aircraft
04.1996 - 09.1997
Postal Distribution Clerk
Unites States Postal Service
02.1991 - 06.1993
High School Diploma -
Fedrick Douglass High School