Cynthia Benavidez
HAMPTON,VA
Summary
Adept at delivering compassionate care, I have excelled within Sentara Medical Group by enhancing patient satisfaction and ensuring HIPAA compliance. My strong clinical judgment and ability to adapt have facilitated improved healthcare communication, while respecting diverse patient needs and maintaining rigorous regulatory standards.
Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.
Overview
17
17
years of professional experience
Work History
Licensed Practical Nurse
Sentara Medical Group-Cardiology Specialists
05.2016 - Current
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Delivered culturally competent care that respected diverse patient populations'' unique values, beliefs, and traditions.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Improved patient satisfaction with empathetic communication and timely response to needs.
- Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
- Responded to patient requests with appropriate clinical and personal assistance.
- Optimized clinic workflow by triaging incoming phone calls related to appointment scheduling, prescription renewals, test results inquiries among others.
- Demonstrated commitment to professional development by attending continuing education courses, seminars, and conferences to maintain current nursing knowledge and skills.
LPN Nurse Manager
Riverside Health System
09.2007 - 09.2015
- Communicated effectively with patients' family members regarding treatment plans and progress updates, providing reassurance during difficult times.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
Skills
- HIPAA compliance
- Clinical documentation
- Compassionate care
- Multi-tasking and prioritization
- Responsible and dependable
- Strong clinical judgment
- Adaptable and flexible
- Staff scheduling
- Team management
- Staff training
- Policy enforcement
- Problem-solving abilities
Accomplishments
Member of the following Sentara Committees/Groups
* Safety Coach
* LPN/MA Advisory Board
* Diversity and Incision Committee
* Ambassador Program
* LPN/MA Preceptor
Timeline
Licensed Practical Nurse
Sentara Medical Group-Cardiology Specialists
05.2016 - Current
LPN Nurse Manager
Riverside Health System
09.2007 - 09.2015
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