Cynthia Benton
Knoxville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
Work History
Doctor Barkers Sleep Institute
Knoxville, TN
07.2024 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Verified patient insurance information and collected co-pays and payments for services rendered.
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests and specialist appointments as per physician's orders.
- Implemented an efficient appointment reminder system resulting in a XX% reduction in no-shows.
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided.
- Managed confidential patient information according to HIPAA regulations, while maintaining utmost professionalism at all times.
- Provided administrative support, such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail.
- Print making chart for the week, make sure copays are valid, and RFS forms for VA patients.
- Fax over to DME, as needed.
- Greeted and checked in patients, updating patient information in computer system.
Insurance Recovery Specialist
Helen ross McNabb
Knoxville, TN
10.2023 - 06.2024
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely and professional manner.
- Assisted customers with policy changes, coverage updates, and claims processing, ensuring accuracy and adherence to company guidelines.
- Maintained detailed records of customer interactions and transactions using CRM software.
- Resolved billing discrepancies by coordinating with the accounting department to investigate and correct errors.
- Provided guidance to customers during the claims process, assisting them in filing claims accurately and efficiently.
- Streamlined the claims handling process by implementing a digital document management system, resulting in reduced turnaround time.
- Maintained a high level of professionalism and empathy when dealing with customers who were experiencing difficult situations or losses.
- Leveraged strong negotiation skills during claim settlement discussions with third-party providers or adjusters on behalf of policyholders.
Insurance Verification Specialist
AdaptHealth
Knoxville, TN
02.2023 - 09.2023
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information.
- Reviewed patient records and insurance policies to ensure accuracy of information.
- Identified discrepancies in insurance coverage and resolved issues with appropriate parties.
- Maintained up-to-date knowledge of insurance plans, policies, and procedures.
- Processed insurance claims accurately and efficiently within specified timeframes.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
- Utilized electronic systems/software to input, update, and retrieve patient data for verification purposes.
- Managed a high volume of incoming calls from patients, healthcare providers, and insurers.
- Collaborated cross-functionally with the billing department to resolve payment disputes resulting from incorrect or incomplete verifications.
- Demonstrated strong problem-solving skills in resolving insurance coverage issues and claim denials.
- Answer patient emails.
- Great work, family relationship.
Office Administrator
Occupational Health
Knoxville, TN
12.2022 - 01.2023
- Managed daily administrative tasks, including answering phone calls, responding to emails
- Maintained office supplies inventory by checking stock levels and placing orders as needed
- Scheduled appointments and maintained calendars for multiple patients
- Handled confidential information with utmost discretion and ensured compliance with data protection policies HIPPA compliant
- Organized company events such as conferences or team-building activities to foster employee engagement
- Oversaw mail distribution within the office; prepared outgoing mail/packages for shipment
- Maintained accurate records of office expenses/budgets
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Managed office calendar, scheduling appointments and meetings for staff members
- Assisted physicians and nurses in providing patient care, including taking vital signs, preparing examination rooms, and documenting medical histories
- Performed basic laboratory tests such as blood draws, urine analysis, and EKGs with a high level of accuracy
- Managed patient scheduling system to optimize appointment availability and minimize wait times for patients
- Managed electronic health records (EHR) system to accurately record patient information, update medical histories, and track treatment plans
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations or patient needs
- Supported physicians during physical examinations by preparing necessary instruments, assisting with procedures, and documenting findings accurately
- Assisted in coordinating diagnostic tests or imaging studies by scheduling appointments, preparing necessary paperwork, and ensuring timely delivery of results to physicians.
Phlebotomist/Office Assistant
Netgain
Knoxville, TN
05.2021 - 11.2022
- Properly labeled, documented, and stored collected specimens for laboratory testing.
- Maintained a clean and organized work area, including sanitizing equipment after each use.
- HIPAA regulations regarding patient privacy and confidentiality at all times.
- Provided excellent customer service while interacting with patients.
- Worked efficiently under pressure in a fast-paced environment, while maintaining accuracy in sample collection procedures.
- Maintained accurate records of performed procedures, including date/time, type of procedure performed, etc.
- Implemented quality control measures to ensure accuracy and reliability of test results.
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information.
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information.
- Fax, end of the day papers.
- Drug testing can be done by urine, hair, or nails.
- Physicals, DOT certified in EBT testing, eye screen, BP.
- Drug testing for job, court, etc.
GI Technician
GIA & Associates
Knoxville, TN
05.2020 - 05.2021
- Performed laboratory tests and experiments, following standard operating procedures and protocols.
- Collected, analyzed, and interpreted data from various lab experiments using advanced scientific equipment.
- Assisted in the preparation and setup of endoscopy procedures, ensuring all necessary equipment and supplies were readily available.
- Maintained accurate documentation of patient information, procedure details, and medication administration in electronic medical records systems.
- Assisted physicians during endoscopic examinations by providing necessary instruments and equipment in a timely manner.
- Ensured proper cleaning and sterilization of endoscopes and other reusable instruments, according to infection control protocols.
- Participated in quality improvement initiatives related to endoscopy services by collecting data, analyzing trends, and implementing changes as directed by management.
- Demonstrated proficiency in using specialized equipment, such as videoendoscopes or capsule cameras.
- Increased efficiency of pre-procedure preparation by developing standardized checklists for equipment setup and patient assessment.
- Made charts for the next day, called patients to check on them after the day's procedure.
- Reviewed preparation protocol with patients prior to their scheduled procedure.
CNA - Certified Nursing Assistant/Office Assistant
Best Senior Caregiving
Knoxville, TN
03.2016 - 03.2020
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility.
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste.
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques.
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering.
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives.
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members.
- Performed general administrative tasks, including photocopying, scanning documents, mailing letters/packages, etc.
- Maintained confidentiality of sensitive information while handling employee records or company-related documents.
- Worked with new hire and paperwork.
Lead Stylist
Cutting Crew Hair Salon
Knoxville, TN
12.2009 - 01.2014
- Led a team of stylists in providing exceptional hair and beauty services to clients.
- Collaborated with clients to understand their desired look and provided expert advice on suitable hairstyles, colors, and treatments.
- Managed salon inventory, ensuring adequate stock levels of products and supplies for daily operations.
- Created a welcoming atmosphere for clients by maintaining a clean, organized, and aesthetically pleasing salon environment.
- Catered to high-profile clients with discretion, maintaining confidentiality at all times.
- Open and closed salon daily, with nightly deposits. Key holder and responsible for the money.
- Collaborated with creative directors to develop innovative approaches to styling services.
- Cultivated relationships with clients by providing exceptional service at each visit.
- Performed maintenance duties such as cleaning equipment after each use or restocking supplies as needed.
- Discussed clients' needs and wants.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services.
- Pre-booked future appointments to increase repeat business.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Education
Vocational training - Certified Nursing Assistant
Compassionate care
Knoxville, TN10.2016
Certificate - Phlebotomy
Compassionate Care
Knoxville, TN03-2016
Trade school - Cosmetology
Academy of Hair
Knoxville, TN04.1997
High school diploma -
Karns High School
Knoxville, TN05.1996
Skills
- Skill1
- Skill2
- Skill3
- Clerical Support
- Self-Directed
- Problem Resolution
- Decision-Making
- Leadership
- Organization and Time Management
- Flexible and Adaptable
- Written Communication
- Analytical Thinking
- Teamwork and Collaboration
References
References available upon request.
Timeline
Doctor Barkers Sleep Institute
07.2024 - Current
Insurance Recovery Specialist
Helen ross McNabb
10.2023 - 06.2024
Insurance Verification Specialist
AdaptHealth
02.2023 - 09.2023
Office Administrator
Occupational Health
12.2022 - 01.2023
Phlebotomist/Office Assistant
Netgain
05.2021 - 11.2022
GI Technician
GIA & Associates
05.2020 - 05.2021
CNA - Certified Nursing Assistant/Office Assistant
Best Senior Caregiving
03.2016 - 03.2020
Lead Stylist
Cutting Crew Hair Salon
12.2009 - 01.2014
Vocational training - Certified Nursing Assistant
Compassionate care
Certificate - Phlebotomy
Compassionate Care
Trade school - Cosmetology
Academy of Hair
High school diploma -
Karns High School
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