Cynthia Bercy
West Palm Beach,FL
Summary
To obtain a position in an organization where my work-related skills are utilized to their maximum potential.
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Reliable Shift Leader with Number years in Type industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
12
12
years of professional experience
Work History
Front Desk Associate Shift Lead
Massage Envy
03.2015 - Current
- Answer phones, and perform administrative duties including data entry, inventory of retail, maintaining an organized filing system for clients
- Conduct professional communications inbound and outbound on behalf of the company concerning confidential information
- Sale Associate to memberships and Retail
Front Desk Receptionist
THE COLONY HOTEL
12.2022 - 05.2023
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
Tech Support
AT&T
08.2012 - 03.2015
- Company Overview: Teleperformance - Tech Support
- Answer 40-50 calls a day for At&t internet
- Provide information on the billing
- Problem solve and troubleshoot when the there is a problem with there services
- Teleperformance - Tech Support
Sandwich Artist - Assistant Manager
Subway restaurant
08.2012 - 08.2014
- Greets and serve guest
- Prepare foods
- Maintains food safety and sanitation standards
Education
High school diploma - Diploma
John I Leonard Community High School
Greenacres City, FL05.2013
Skills
- Front Desk
- Front Office
- Reception
- Customer Service
- Guest Service
- Professional phone etiquette
- Attention to detail
- Scheduling
- Multi-line phone handling
- Organization skills
- People skills
- Administrative Experience
- Assistant Manager Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
THE COLONY HOTEL
12.2022 - 05.2023
Front Desk Associate Shift Lead
Massage Envy
03.2015 - Current
Tech Support
AT&T
08.2012 - 03.2015
Sandwich Artist - Assistant Manager
Subway restaurant
08.2012 - 08.2014
High school diploma - Diploma
John I Leonard Community High School
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