Cynthia Bergerson
Princeton,TX
Summary
Professional leader with significant experience in managing complex site operations and driving impactful results. Strong focus on team collaboration, ensuring efficiency and adaptability to changing needs. Skilled in project management, strategic planning, and problem-solving, with reliable approach to leadership and consistent achievement of goals. Recognized for strong communication, organizational skills, and commitment to fostering productive work environment.
Overview
19
19
years of professional experience
Work History
Site Lead/Sr. Program Manager
Orbital System
07.2023 - Current
- Strategic and Operational Leadership
- Implement and execute the organizational strategic goals established by the CEO and Board of Directors.
- Implement operational accountability structure to monitor quarterly goals key performance indicators and major milestones.
- Support staff with training and motivational tools that promote customer success and programmatic best practices.
- Develop and implement operational strategies, ensuring alignment with the company’s mission and objectives.
- Oversee the day-to-day operational activities, including program delivery, administration, Quality Management, and resource management.
- Work with the Business Development/Sales team to find and pursue opportunities, RFI and RFPs.
- Utilize evidence-based practices from past experience, higher education learning, and guidance from company leaders and colleagues.
- Financial Oversight and Resource Allocation
- Manage the department expenditures within budgets, optimize resource allocation, and monitor financial performance.
- Compile and deliver both operational and financial reports to executive leadership
- Team Leadership and Development
- Supervise and mentor department heads, fostering a collaborative and high-performing team culture.
- Implement professional development initiatives to ensure staff growth and retention.
- Thrive in and promote an environment of growth and recognition of staff.
- Compliance and Risk Management
- Ensure compliance with all legal, regulatory, and ethical requirements, as well as organizational policies.
- Identify potential risks and implement strategies to mitigate them.
- Stakeholder Engagement and Collaboration
- Build and maintain relationships with external suppliers and community stakeholders.
- Model and showcase our product line throughout the community as well as online media sources as needed.
- Represent the organization in public forums and events such as shows and conferences.
- Process Improvement and Innovation
- Lead efforts to improve operational cost-efficiency while maintaining program effectiveness and mission impact.
- Develop and refine systems and processes to enhance organizational efficiency and scalability.
- Identify opportunities for innovation to improve program delivery and operational effectiveness.
- Other Job Duties:
- Program Management
- Manage programs from point of order entry through delivery. Provided status
- Lead/Authorized scheduling of production
- Oversee Production progress
- Lead/Drive addressing schedule issues to reduce schedule slips
- Quotes/Proposals
- Create and provide quotes to customers for spares, software and maintenance support.
- Collaborate and create proposals for customers. Support proposals with technical input, programmatic support, logistics, payment milestones, development and production schedules.
- Customer Payment Terms Negotiation
- Successful Projects
- Engineering
- Drove improvements in Software Engineering with use of Azure DevOPS
- Drove improvements in Engineering task management using Trello to track tasking
- Drove improvements in Engineering by improving BOM and drawing accuracy and completeness.
- Program Manager
- Amazon Kuiper TT&C Antenna development and global deployment. $10M+ program. Successfully managed program through completion and continue to support additional orders for antennas, spares, and software development. Managed a multi-disciplined engineering team consisting of software, electrical, RF, and mechanical engineering. Oversaw the production, shipping, and installation for all sites.
- Quality
- Developed and released QMS documentation to support ISO Certification plan.
- Led effort to establish ISO Certification plan. Engaged Quality, EHS, and other departments to lead and take ownership.
- Implemented RMA, DR & Red Tag Process
- Support Finance
- Manage Facility Revenue Recognition
- Forecast Revenue
- Forecast Cash (Invoicing Milestones)
- Support Business
- Production Transition to other sites to increase throughput and reduce inventory management.
- Developed and deployed Customer Support ticketing system
- Used to capture and track all incoming customer issues. Tool captured the detailed information of who the customer was, described the issue, set level of priority and severity, captured status notes, linked to any other related tasks. Tool allowed for visual management of all actions to quickly see what the high priority tasks were and their status. Information from the tool was easily exported to support reporting to other groups and the customer.
- Take Customers and internal Executive Leadership and others on tours of the facility and provide product line and facility presentations.
Technical Engineering Manager
Communications & Power Industries, LLC
01.2020 - 07.2023
- Duties as CPG TM: Responsible for managing multi-million-dollar sustaining engineering (SE) budget, IRAD and major SE internal design schedules and budgets. Manage multi-disciplined engineering team, assign resources to tasks and projects, create and manage charge numbers, conduct recurring software change control boards CCB’s, plan and conduct monthly product line and engineering design project reviews, collaborate with technical director to establish and execute 3-to-5-year product line roadmap, and establish priorities for efforts. Responsible for developing LOE’s for major internal design efforts with a multi-disciplinary engineering team. Responsible for making sure internal SE design projects are developed to budget and schedule, identify risks and create risk mitigation plans. Responsible for ensuring engineering changes are communicated and implemented in production. Collaborate with and support operations to address product line issues in production. Responsible for supporting customer proposals and ensuring engineering input is timely and accurate.
- Duties as VSAT/Tactical DPME: Responsible for working with technical directors to create product line roadmaps. Responsible for creating and managing IRAD schedules and budgets, identify and manage risks and technical performance measures, create risk mitigation plans, conduct design and status reviews. Responsible for developing LOE’s for major internal design efforts with a multi-disciplinary engineering team. Responsible for ensuring designs are completed on time, within budget, and meeting DTUPC targets.
- Project: Stardust IRAD - $6 Million dollar, 2-year design project to develop LEO/MEO gateway antenna systems. Managing multi-disciplinary engineering teams across six CPI facilities. Internal Projects:
- Engineering KanBan Boards
- Implemented KanBan boards to manage engineering tasks for entire Plano Controls Product Group. Resolved previous issue of losing sight of design/product problems .
Sr. Mechanical Engineer III
General Dynamics Mission Systems
01.2014 - 12.2019
- Duties: Design Engineer supporting large structures and tactical antenna product Line Satcom-On-The-Move. Design test equipment, manufacturing fixtures, structural members, and other mechanical components to complete the full system package. Develop and implement test and manufacturing procedures, train production and test technicians, and create design documentation. Implement engineering changes to existing design documents based on changes from engineering, technicians, sales, customers, and manufacturing.
Manager, Manufacturing Engineering & Configuration and Data Management
General Dynamics Mission Systems
01.2013 - 12.2013
- Supervisor: Ricardo Viloria, Director of Operations Manufacturing Engineering Manager: Primary Duties:
- Managed Manufacturing Engineering personnel staff of 6 plus one tooling specialist.
- Improved training matrix to include newly developed processes and tools.
- Increased previous staff of 2 to 6 to address facilities needs in all areas of manufacturing. Prior staff was only supporting a few areas in one of the three manufacturing groups.
- Set measurable goals and objectives for staff.
- Reinforced industry standard goals to measure success such as FPY, # of open EC’s, and on-time shipping.
- Implemented regular staff meetings to review status of tasks, discuss departmental improvements, recognize employee accomplishments, and hold people accountable for meeting departmental and company goals and objectives.
- Lead and managed the tooling department.
- Implemented improvements to department.
- Implemented safety improvements to machinery.
- Managed and assigned responsibility for continuous improvement projects and ensure that improvement projects are completed in a timely basis and within budget.
- Lead development of improvement plans by work area where personnel were assigned tasks and given completion dates.
- Lead effort with engineering, operation, and quality leadership in developing improvement plans to document processes to meet or exceed defined metrics.
- Development of NPI (New Product Introduction) Implementation Plan and Process.
- Develop process, format, and software for creating and sustaining work instructions and handling Non-Conforming Materials.
- Worked with Operation and Production leads to resolve engineering issues related to manufacturing processes, drawings, and specifications.
- Assigned and reinforced involvement of Manufacturing Engineers in daily GEMBA walks. (See resume for additional description)
Product Line Engineer
General Dynamics Mission Systems
08.2009 - 04.2013
- Product Line Engineer (August 2009 – April 2013):
- Review and evaluate contract requirements as defined in the customer Purchase Orders and customer specifications.
- Create RFQ’s, SOW’s, and TOC’s in response to customer contracts.
- Issue and approve Project Documentation Packages (PDP’s), including bill of materials, drawings, installation procedures, manufacturing standards, technical specifications, Operations & Maintenance Manuals, spares kits.
- Responsible for coordinating and leading engineering design reviews and production readiness reviews with operations.
- Manage design schedules and costs for engineering efforts.
- Designed minor components for equipment integration to system.
- Work with outside vendors and internal purchasing and planning departments to accomplish program requirements for systems.
- Responsible for managing engineering design of German MOD multi-million dollar program ensuring all design documentation, design validation testing, production testing, and customer spares and manuals were delivered on schedule and within budget.
- Lead redesign effort on multi-million-dollar NATO program by implementing environmental testing and design verification and kept program costs in the black.
- Co-Lead efforts to standardize product configuration methods.
- Provided technical support to Sales, Operations, and Field Services.
Mechanical Design Engineer
General Dynamics Mission Systems
05.2007 - 08.2009
- Mechanical Design Engineer (May 2007 – August 2009):
- Designed and developed ground tactical antennas from the ground up.
- Interpreted customer specifications to develop VCRM’s (verification cross reference matrix) to support design efforts.
- Participated in designing all aspects of antenna which included antenna pedestals, cable driven positioners, support structures, carbon prepreg composite reflectors, composite reflector tooling, structural components for integrating electronics, electrical cable harnesses supporting motion control via antenna controller and power and signal cables for amplifiers and converters.
- Created and implemented engineering changes through ECR process.
- Created and released product document packages (bill of materials, drawings, installation procedures, manufacturing work instructions, technical specifications, Operations & Maintenance Manuals, spares kits).
- Support Marketing, Operations, and Field Services.
Education
Bachelor of Science - Mechanical Engineering
The University of Texas At Tyler
Tyler, TX05-2008
Skills
- Operations management
- Site coordination
- Strategic planning
- Project management
- Negotiation
- Financial management
- Business development
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Analytical thinking
Timeline
Site Lead/Sr. Program Manager
Orbital System
07.2023 - Current
Technical Engineering Manager
Communications & Power Industries, LLC
01.2020 - 07.2023
Sr. Mechanical Engineer III
General Dynamics Mission Systems
01.2014 - 12.2019
Manager, Manufacturing Engineering & Configuration and Data Management
General Dynamics Mission Systems
01.2013 - 12.2013
Product Line Engineer
General Dynamics Mission Systems
08.2009 - 04.2013
Mechanical Design Engineer
General Dynamics Mission Systems
05.2007 - 08.2009
Bachelor of Science - Mechanical Engineering
The University of Texas At Tyler