Cynthia Berner
DAWSONVILLE,Georgia
Summary
Dedicated Banker well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills. Ready to bring 2 years' experience in related roles to a dynamic position at Regions Bank as well as 15 plus years of customer service experience. I am motivated and enthusiastic about cultivating strong customer and community relationships. Sales expert familiar with bank regulations and best practices. As well as being a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Relationship Banker II
Regions Bank
Cumming, GA
05.2021 - 07.2023
- Identified financial needs of customers and presented appropriate product and service options.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Opened and serviced accounts within authorized limits.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
Telemarketer
Sentry Surveillance
Kennes, GA
06.2012 - 04.2017
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Handled inbound and outbound telephone calls from interested customers.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Customer Service Representative
Chase Card Services
Kennesaw, GA
03.1998 - 06.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
GED -
Rincon High School
Tucson, AZ01.1984
Skills
- Customer Service-Oriented
- Employee Motivation
- Resourcefulness
- Relationship Building and Management
- Teller Background
- Financial Services
- Account Closings
- Cash Handling
- Recordkeeping Requirements
- Banking
Timeline
Relationship Banker II
Regions Bank
05.2021 - 07.2023
Telemarketer
Sentry Surveillance
06.2012 - 04.2017
Customer Service Representative
Chase Card Services
03.1998 - 06.2010
GED -
Rincon High School
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