Cynthia Bertolino
Frederick,MD
Summary
Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Sales Consultant
Beckley's RV
01.2024 - 05.2024
- Expanded company reach by establishing new connections with potential clients at industry events.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Utilized Salesforce CRM software to manage customer accounts and track performance metrics.
- Engaged in friendly conversation with customer to better uncover individual needs.
FOH Manager
Matchbox
03.2023 - 08.2023
- Annual Sales Volume: $4 Million
- Performed event coordination for larger parties and gatherings.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
Server Shift Leader
Standard Grill
10.2022 - 03.2023
- Train new hires using their policies
- Helped organize and manage successful events with attendance of over 100 people
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Server
Maggiano's Little Italy
07.2022 - 10.2022
- Menu knowledge
- Top 10 in To Go pasta sells weekly
- Knowledge of Aloha
- Served food and beverages promptly with focused attention to customer needs
FOH Manager
The Cheesecake Factory
02.2019 - 07.2022
- Annual Sales Volume: $8 Million
- In depth knowledge of recipes
- Anticipating business needs & adjusting to staff & production needs
- Handled complaints, settled disputes and resolved customer conflicts.
- Interviewed, hired and trained new employees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
FOH Manager
Bonefish Grill
09.2017 - 02.2019
- Annual Sales Volume: $3 Million
- Maintain high OSAT
- Ensured Health Standards were maintained daily
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
General Manager
Isabella's Tavern and Tapas Bar
06.2017 - 09.2017
- Annual Sales Volume: $1.8 Million
- Handling guest complaints in professional manner
- Maintain low labor and food cost
- Developed and implemented strategies to increase sales and profitability
Assistant Manager
Cracker Barrel
01.2012 - 06.2017
- Annual Sales Volume: $4 Million
- Hired as server
- Promoted to Skilled Trainer within 6 months
- Promoted to ETC / Shift Leader 2013
- Promoted to Manager 2014
Assistant Manager
Nobile's Italian Restaurant
12.1999 - 01.2012
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Catering Server
DeNunzio's Italian Restaurant
09.1996 - 12.1999
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Education
Studied Restaurant Management And Culinary Arts -
Westmoreland County Community College
Youngwood, PASkills
- Training and Development
- Organization and Prioritization
- Multitasking
- Creative Problem Solving
- Detail-oriented
- Effective communication
- Demonstrations
- Trade show representation
- CRM proficiency
- Lead Generation
- Customer Relationship Building
- Personnel Training
- Upselling and Cross Selling
- Leads Prospecting
Timeline
Sales Consultant
Beckley's RV
01.2024 - 05.2024
FOH Manager
Matchbox
03.2023 - 08.2023
Server Shift Leader
Standard Grill
10.2022 - 03.2023
Server
Maggiano's Little Italy
07.2022 - 10.2022
FOH Manager
The Cheesecake Factory
02.2019 - 07.2022
FOH Manager
Bonefish Grill
09.2017 - 02.2019
General Manager
Isabella's Tavern and Tapas Bar
06.2017 - 09.2017
Assistant Manager
Cracker Barrel
01.2012 - 06.2017
Assistant Manager
Nobile's Italian Restaurant
12.1999 - 01.2012
Catering Server
DeNunzio's Italian Restaurant
09.1996 - 12.1999
Studied Restaurant Management And Culinary Arts -
Westmoreland County Community College
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