Cynthia Best
Troy
Summary
Adept at enhancing patient quality of life through compassionate care and physical therapy support, I significantly improved mobility and daily living activities for SARCOA clients. Skilled in monitoring emotional crisis and behavioral management, my proactive approach in quality assurance and customer service has consistently ensured compliance and heightened customer satisfaction.
Overview
22
22
years of professional experience
Work History
Home Health Caregiver
SARCOA
12.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Provided mobility assistance such as walking and regular exercising.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
Customer Service Representative
D, S. Waters Of America
07.2008 - 03.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Quality Assurance Specialist
CIBA Vision Sterile Manufacturing
03.2002 - 05.2008
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH03.2025
Skills
- Meal Preparation
- Physical therapy support
- Vital signs monitoring
- Personal Hygiene Assistance
- Emotional Support
- Compassionate Care
- Behavioral Management
- Computer Literacy
Additional Information
In 2013 to 2014 volunteered for Court Appointed Special Advocates (CASA) in Gainesville, Georgia. My responsibilities included in-home visits with minors of the court. Oral, and written communication with parents/guardians and minor children, as well as documenting those interactions with said individuals.
Timeline
Home Health Caregiver
SARCOA
12.2023 - Current
Customer Service Representative
D, S. Waters Of America
07.2008 - 03.2011
Quality Assurance Specialist
CIBA Vision Sterile Manufacturing
03.2002 - 05.2008
Associate of Science - Criminal Justice
Southern New Hampshire University
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