Cynthia Betancourt
Sylmar,CA
Summary
Dedicated Licensed Vocational Nurse experienced in acute care and pediatrics, focused on enhancing patient experiences through effective education and communication. Proven track record in maintaining accurate clinical documentation and adhering to HIPAA guidelines, ensuring comprehensive, patient-centered care that builds trust with patients and their families.
Overview
11
11
years of professional experience
Work History
Student Support Assistant
Los Angeles Mission College
Sylmar, California
01.2024 - Current
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided resources for tutoring and study support services.
- Guided students through enrollment processes and financial aid applications.
- Facilitated communication between students and faculty members.
- Maintained student records and managed confidential information.
- Sorted and categorized student files to streamline access and retrieval. and maintained accurate records of student information.
- Responded to phone calls from students, addressing inquiries and concerns promptly. and emails from students regarding inquiries or complaints.
Clinical Experience
Vocational Nursing Student
Sylmar, California
08.2024 - 08.2026
- Provided direct nursing care to patients in accordance with established standards and practices.
- Administered medications and monitored patient responses under supervision of nursing staff.
- Performed wound care management, including dressing changes and debridement procedures.
- Assisted in patient assessments and collected vital signs for diverse patient populations.
- Documented patient progress and provided updates to interdisciplinary team, fostering collaborative care.
- Educated patients and families on health management and post-discharge care instructions.
- Instructed patients on disease processes, self-management techniques, and nutrition, promoting informed health choices.
- Observed for any changes in patient condition and reported them to the RN and physician promptly.
- Supported nursing staff with daily tasks, contributing to enhanced patient care delivery. with routine tasks, enhancing overall workflow efficiency in the unit.
Medical Billing
Ultimate Medical Billing
San Fernando, CA
01.2020 - 01.2023
- Managed billing processes for Mental Health specialties and Family Medicine, ensuring accuracy and compliance.
- Managed daily billing department functions, including medical coding, charge entry, payment posting, and reimbursement management, ensuring streamlined operations.
- Coordinated with medical providers and office management to establish billing and documentation policies, certifying compliance with regulations.
- Investigated insurance policies/eligibility and provided training to medical staff on best practices.
- Implemented the setup of new management software.
Medical Assistant
Silver Orthopedic Center
Encino, CA
01.2016 - 01.2020
- Checked in patients at front desk, ensuring smooth patient flow and timely service.
- Scheduled appointments and verified appointments.
- Verified insurance information to facilitate accurate billing and prevent claim denials.
- Processed prescription requests.
- Explain treatment to patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Consulted with patients, family members, administrators, and supporting agencies concerning the needs and abilities of patients.
- Supported nurses in outpatient treatment unit by preparing materials and assisting with procedures, enhancing overall patient care.
Education
Certificate in Vocational Nursing (LVN) -
Los Angeles Mission College
Sylmar, CA08-2025
Associate of Arts - Sociology
California State University, Bakersfield
Bakersfield, CA06-2023
Associate Degree -
Los Angeles Mission College
Sylmar, CA06-2021
Skills
- Student Support Services
- Student Appointment Coordination
- Administrative Support
- Clinical documentation
- Charting and documentation
- HIPAA guideline adherence
- Patient education
- Office Management
- Customer service
- Effective communication
- Team collaboration
- Phone and Email Etiquette
- Student Progress Tracking
Timeline
Clinical Experience
Vocational Nursing Student
08.2024 - 08.2026
Student Support Assistant
Los Angeles Mission College
01.2024 - Current
Medical Billing
Ultimate Medical Billing
01.2020 - 01.2023
Medical Assistant
Silver Orthopedic Center
01.2016 - 01.2020
Certificate in Vocational Nursing (LVN) -
Los Angeles Mission College
Associate of Arts - Sociology
California State University, Bakersfield
Associate Degree -
Los Angeles Mission College