Cynthia Bevan
Albrightsville,PA
Summary
Experienced in handling billing systems maintaining a professional relationship along with maintaining financial records, leveraging analytical skills to ensure precise invoicing and prompt payments. Expertise extends to customer relationship management and conflict resolution, enabling effective addressing of any challenges that arise. Strong attention to detail and commitment to accuracy, dedicated to optimizing financial processes and delivering exceptional results.
Overview
13
13
years of professional experience
Work History
Billing Representative
J.B. Hunt
03.2025 - 03.2025
- Reviewed and solved account and billing discrepancies.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Received incoming information and entered into database system.
Client Services Manager
Munley Law PC
01.2024 - 11.2024
- My job included but not limited to overseeing a call center for an Attorneys office
- Some of my duties include training, scheduling appointments for attorneys
- Developed new employees and on-going performance assessment of current employees.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Assist attorneys on cases
- Speak to potential clients, gather information to provide our attorneys with the all the essential information for them to make a qualified decision on all cases
Senior Team Leader
PENN FOSTER
12.2011 - 01.2024
- I manage 20 people who take incoming calls and make outbound calls to students who are no longer enrolled with the school to try and get them re-enrolled
- I have built this team from the ground up
- With direct report to the vice president of admissions
- I have a strong work ethic am dependable, organized, have excellent communication skills
- Work well with others and give it my all no matter the situation or the outcome
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Conducted team member meetings and updated members on best practices and continuing expectations.
Education
No Degree - Business Administration
Luzerne County Community College
Nanticoke, PA06.1993
High school diploma -
Bishop O'Reilly
Kingston, PA06.1992
Skills
- Cold calling
- Account management
- Business development
- Sales management
- Upselling
- Negotiation
- SAP
- Management
- Outside sales
- Microsoft Powerpoint
- Inside sales
- Outbound sales
- CRM software
- B2B sales
- Recruiting
- Research
- Microsoft Office
- Telemarketing
- Project management
- Customer relationship management
- Strategic planning
- Sales Support
- Computer Networking
- Customer relations skills
- Microsoft office
- Collections
- Data entry experience
- Collections background
- Account monitoring
- Staff management
- Payment processing
- Account reviews
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Billing systems and software
- Verbal and written communication
- Decision-making
- Customer engagement
- Relationship building
- Data entry proficiency
- Client relationship management
- Analytical thinking
- Conflict resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Billing Representative
J.B. Hunt
03.2025 - 03.2025
Client Services Manager
Munley Law PC
01.2024 - 11.2024
Senior Team Leader
PENN FOSTER
12.2011 - 01.2024
High school diploma -
Bishop O'Reilly
No Degree - Business Administration
Luzerne County Community College
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