Cynthia Bindel
Rhome ,TX
Overview
6
6
years of professional experience
Work History
Bakery Clerk
Samsung Electronics
Wichita Falls, TX
11.2020 - 10.2022
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Head Cashier
Home Depot
Roanoke , TX
07.2006 - 12.2010
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Displayed new stock and rotated existing products.
- Reviewed and resolved differences between accounting information and cash drawer.
- Increased customer loyalty and retention.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Built effective training and coaching strategies to optimize team performance.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
Education
Graduated -
Hirschi High School
Wichita Falls, TX09.1980
Skills
- Work Prioritization
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
- Cooking and Baking
- POS System Operations
- Food Safety
- Customer Service
- Customer Needs Assessment
- Billing and Payment Processing
- Strong Communication and Interpersonal Skills
- Cross-Selling and Upselling
- Retail Metrics and Goals
- Shrink Reduction
- Engaging with Diverse Customers
- Timely Food Delivery
- Attentive Service
- Food Allergies
- Ability to Lift 40 Pounds
- Item Ticketing and Pricing
- Computer Proficiency and Microsoft Office
- Merchandise Receiving and Handling
- Safety and Cleanliness Standards
- Merchandising and Display
- Special Requests
- Store Policies and Procedures
- Meeting Sales Goals
- Building Customer Loyalty
- Locating Merchandise
- Adaptable and Flexible
- Merchandise Recommendations
- Energy and Physical Stamina
- Exceeding Customer Expectations
- Flexible Hours
- Available Nights, Weekends and Holidays
- Sales and Promotions
- Rewards Programs
- Station Preparation
- Inventory Control
- Cleaning and Sanitizing
- Stocking and Shelving
- Product Sampling
- Cake Decorating
- Team Collaboration
- Inquiry Response
- Telephone Etiquette
- Product Merchandising
- Positive Customer Engagement
- Speech Clarity
- Merchandise Financing
- Dispute Mediation
- Purchase Packaging
Timeline
Bakery Clerk
Samsung Electronics
11.2020 - 10.2022
Head Cashier
Home Depot
07.2006 - 12.2010
Graduated -
Hirschi High School