Cynthia Bindel

Head Cashier

Home Depot

Roanoke , TX

07.2006 - 12.2010

Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Educated employees on register use, merchandising and customer service.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Received and processed customer payments.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed checks, cash and credit purchases or refunds.
Resolved escalated customer disputes with special actions such as discounts.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Displayed new stock and rotated existing products.
Reviewed and resolved differences between accounting information and cash drawer.
Increased customer loyalty and retention.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Built effective training and coaching strategies to optimize team performance.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.