Cynthia Blair
Asheville,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Aeroflow Health
05.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Sterile Processing Technician
Mission Hospital
12.2022 - 05.2023
- Streamlined workflow for the department by organizing instruments and equipment in systematic manner.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
BILLING SUPPORT
Spectrum
02.2022 - 12.2022
- Billing Support for Businesses with Spectrum Services, Account Resolve, Data Entry, Bill Report Assistance
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
TECH SUPPORT
Spectrum
10.2020 - 02.2022
- Tech Support for Businesses with Spectrum Services, Account Resolve, Resolution Assistance, Tech Guidance of Equipment Installations, Errors, or Failures
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
CSR (Customer Service Rep)
Conduent
10.2017 - 10.2020
- Researched Member Accounts to resolve Errors, Provided Excellent Customer Service, Usage of CCM, VMware, and Avaya Systems, Application Assistance for SC Medicaid, Document Notation using Onbase System
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
Administrative Assistant
Department of Revenue
01.2019 - 08.2019
- Processing of Payments sent out, Audit Letter Explanation, Payment Plan arrangements for owed balances, Refund Status Assistance
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Arts - Criminal Justice
University of Phoenix, Online Campus
Phoenix, AZ11.2024
H.S. Diploma -
T.C. Roberson High School
Asheville, NC06.2007
Skills
- Data Entry
- Typing 45-50 WPM
- Paperwork Processing
- Call Management
- Complaint resolution
- Product Knowledge
- Data Collection
- Account updating
- Scheduling/Calendar
- Phone Etiquette (Multi-line)
- Filing
- Fax/Scan
- Creating Invoice
- Telephone Screening
- Word Processing
- Billing
- Insurance Verification
- Referrals
- Prior Authorizations
- Call Center
- CSR
- Medical Records
- Claims
- Account Updates
- Flexibility
- System Knowledge
- Google Suite (Meets, Chats, Email)
- Microsoft Suite (PowerPoint, Word, Outlook, Excel, Office Email)
Timeline
Customer Service Representative
Aeroflow Health
05.2023 - Current
Sterile Processing Technician
Mission Hospital
12.2022 - 05.2023
BILLING SUPPORT
Spectrum
02.2022 - 12.2022
TECH SUPPORT
Spectrum
10.2020 - 02.2022
Administrative Assistant
Department of Revenue
01.2019 - 08.2019
CSR (Customer Service Rep)
Conduent
10.2017 - 10.2020
Associate of Arts - Criminal Justice
University of Phoenix, Online Campus
H.S. Diploma -
T.C. Roberson High School
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