Cynthia Bleiler
Customer Service Advocate
Mesa,AZ
Summary
Results-driven management professional with 20+ years of experience in customer service, administration, office management, and accounting. Excellent communication skills enable effective collaboration with diverse customers in challenging environments. Proven ability to adapt to unique situations and drive business growth while maintaining high customer satisfaction. Skilled leader with a team-oriented approach, leveraging exceptional people skills to achieve organizational objectives, increase productivity, and boost morale.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Work@Home Customer Service
01.2011 - Current
- Accurately and professionally communicate with each customer
- Respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information
- Verify customer personal information; handle information according to company protocol, ensuring personal information is always kept private and secure
- Identify and escalate priority issues
- Document all call information in Salesforce
- Maintain customer databases
- Communicate and coordinate with the management team
- Consistently meet and exceed all metrics, including remaining in the top 1% Net Promoter Scores
- Always maintain the highest quality of customer service
- Recognized as daily MVP agent during the height of tax season
- Clients include United Healthcare, Optum Rx, Apple, AT&T, QuickBooks, Office Depot, Carnival Cruises, H&R Block, and others.
Executive Administrative Assistant/Office Manager
Live Science, Inc.
Philadelphia, PA
09.2009 - 01.2014
- Performed extensive administrative and clerical duties to support sales staff and upper management
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation
- Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events
- Assisted with event and venue planning
- Organized all new hire, security, and temporary paperwork
- Answered and directed incoming calls
- Entered/analyzed/maintained all customer data
- Assisted customers with questions concerning company services and products
- Checked to ensure that appropriate changes were made to resolve customer’s problems
- Determined charges for services requested, collected deposits or payments, or arranged for billing
- Reviewed financial statements, sales and activity reports, and other performance data
- Managed staff, prepared work schedules and assigned specific duties.
Education
Master's degree - Psychology/Addictions
Arizona State University Online
05.2022
ASU Addiction and Substance-use Related Disorders -
Arizona State University
05.2022
Bachelor of Science - Psychology with an emphasis in Addictions
Purdue University Global
03.2021
Skills
- Customer service
- Conflict resolution
- Critical thinking
- Time management
- Computer proficient
- Leadership skills
- Professional phone etiquette
- MS Office certified
- Organizational skills
- Excellent written and oral communication skills
- Proactively approach job tasks
Timeline
Independent Contractor
Work@Home Customer Service
01.2011 - Current
Executive Administrative Assistant/Office Manager
Live Science, Inc.
09.2009 - 01.2014
Master's degree - Psychology/Addictions
Arizona State University Online
ASU Addiction and Substance-use Related Disorders -
Arizona State University
Bachelor of Science - Psychology with an emphasis in Addictions
Purdue University Global
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