Cynthia Blount
Bronx,New York
Summary
Expertly orchestrates and coordinates resources to fulfill organizational objectives
Overview
26
26
years of professional experience
Work History
Eligibility Specialist II
HUMAN RESOURCES ADMINISTRATION
New York, NY
03.2010 - Current
- Interview clients to determine eligibility of clients for Medicaid and SNAP benefits based on current application; provide emergency SNAP benefits as needed. Review submitted documents such as; income, bank statements and household composition. Complete clients' application by correcting and updating the data as need in compliance with local, state and federal laws.
- Process applications for various programs based on the clients' needs and qualification/eligibility; review and screen documents to complete the application process which starts the authorization process to secure benefits for or the continuation of clients' benefits.
- Prepare and complete daily activity logs documenting the day's cases and client activities by updating the information in the Welfare Management System (WMS) as needed. Refer problem cases to the supervisor so that they can be addressed and when needed. Referred to the appropriate unit.
- Compute and determine the amount of financial assistance for SNAP benefits per agency guidelines.
Legal Secretary
DREIER LLP
New York, NY
02.2004 - 02.2009
- Provide telephone coverage on multiple lines in a high volume office by taking accurate messages and redirecting clients as directed by superiors.
- Provide administrative support by preparing documents for legal proceedings, completing memos, reports and letters; assist paralegals and attorneys with filings, document retrieval and researching case law.
- Greet and engage customer and notify clients of guest arrivals.
- Maintain conference room schedule and updated appointment calendar.
Medical Secretary
PROFITNESS PHYSICAL THERAPY
New York, NY
06.2001 - 12.2003
- Provide basic booking services by posting all payments received in the office from clients and follow up to collect payment on delinquent accounts. Process and deposit weekly and monthly payments on account receivables.
- Engage all patients and therapist; verifies patient eligibility, schedule appropriate appointments by correctly coding ICD-9 and CPTs, document and update patients demographic information in the system and request referrals and authorizations from insurance companies.
- Liaises with other doctors' offices, specialists and insurance companies to provide superior customer service by resolving patients billing concerns and complaints.
Administrative Assistant
THE KOOPER GROUP
New York, NY
11.1998 - 04.2000
- Provide telephone coverage for a high incoming call volume office.
- Assist in payroll preparation and in the processing of invoices and maintenance of accounts.
- Prepare weekly and monthly reports for the office as directed by management.
- Control cost and office expenditure by controlling the office supply budget and actively managing the purchasing all office supplies and equipment maintenance.
- Schedule meetings and made travel arrangements for the management and staff.
Education
Certificate (HRCI) - Human Resources Associate Certification
Coursera
07-2025
Associate of Science (A.A.S) - Business Administration
Monroe College
Bronx, NYSkills
- Appointment scheduling
- Task prioritization
- Time management
- Problem-solving
- Case management
- Customer service
- Communication skills
- Document review
- Financial assistance
- Client interviewing
- Data entry
- Welfare Management System
- Document preparation
- Benefits administration
- Basic Excel
- Microsoft Word
- Eligibility determination
Timeline
Eligibility Specialist II
HUMAN RESOURCES ADMINISTRATION
03.2010 - Current
Legal Secretary
DREIER LLP
02.2004 - 02.2009
Medical Secretary
PROFITNESS PHYSICAL THERAPY
06.2001 - 12.2003
Administrative Assistant
THE KOOPER GROUP
11.1998 - 04.2000
Certificate (HRCI) - Human Resources Associate Certification
Coursera
Associate of Science (A.A.S) - Business Administration
Monroe College
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