Served as primary contact for named accounts encompassing account management and sales responsibilities.
Developed and managed key relationships with decision makers, including Case Management, Medical Assistants, Physicians, and Practice Management.
Developed a thorough understanding of products and service offerings to better identify patient and provider needs.
Customer Relationship Liaison
Apria Healthcare
Kentwood, MI
02.2023 - 01.2024
Cultivated and strengthened referral relationships to drive revenue growth.
Liaised between outside sales representatives and accounts to optimize customer service.
Expedited customer orders for quick delivery and to promote satisfaction.
General Manager
Apria Healthcare
Kentwood, MI
04.2022 - 02.2023
Managed daily operations of branch, including supervision of all branch employees, sales management, routing daily deliveries, and tracking of orders to ensure patient and referral satisfaction.
Complete P&L responsibility.
Ensure operational procedures comply with federal, state, local, and Joint Commission requirements.
Physical Therapist Assistant
Encore and Select Rehab
Grand Rapids , MI
11.2014 - 10.2022
Provided quality physical therapy services in a skilled nursing facility according to care plan to facilitate improvement in patient mobility, strength, and safety.
Coordinated with an interdisciplinary team to coordinate care from admission to discharge planning.
Provided education to patients and families with diverse educational, cultural, and socioeconomic backgrounds.
Exhibited courteous and professional behavior, treating patients and caregivers with respect and dignity.
Education
Associate of Applied Science - Physical Therapist Assistant
Baker College
Muskegon, MI
06-2014
Bachelor of Science - Marketing
Ferris State University
Big Rapids, MI
Skills
Detail orientated and organized professional
Emotional intelligence
Problem solving
Customer service and engagement
Relationship building and selling
Presentation of product
Timeline
Sales Executive
Apria Healthcare
01.2024 - Current
Customer Relationship Liaison
Apria Healthcare
02.2023 - 01.2024
General Manager
Apria Healthcare
04.2022 - 02.2023
Physical Therapist Assistant
Encore and Select Rehab
11.2014 - 10.2022
Associate of Applied Science - Physical Therapist Assistant