Cynthia Bourdon
New York
Summary
Knowledgeable Operations Manager with extensive expertise in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
9
9
years of professional experience
Work History
Operations Manager
Medi-Ops, LLC
12.2021 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing times by 75%.
- Coordinated cross-functional teams to align project goals and optimize resource utilization
- Implemented process improvements that reduced operational bottlenecks, reducing cost by 52% and increasing delivery speed by 20%.
- Developed and executed a HIPPA compliance and Clinical Aviation training program for 50 employees, improving audit scores and enhancing professional growth.
- Developed and maintained strong relationships with external vendors and suppliers leading to better pricing and improved service quality.
- Enhanced patient satisfaction by establishing clear communication channels, addressing concerns promptly, and providing consistent updates.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints by negotiationg prices with vendors/customers to decrease expense and maximize profits.
- Optimized logistics processes by integrating advanced safety and tracking protocols, achieving a 98% on-time delivery rate for critical goods and maintaining full regulatory compliance
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led initiatives to integrate new technologies, resulting in improved operational capabilities.
Security Services Manager
United States Air Force, USAF (Active Duty)
05.2017 - 08.2020
- Led service operations to enhance mission readiness and operational effectiveness.
- Facilitated defense biometric identification training programs and National Background Investigation services to improve team performance and technical proficiency decreasing unauthorized access to the military installation.
- Coordinated logistics support for various Air Force missions, ensuring timely resource allocation.
- Implemented quality control measures to uphold safety standards across all service activities.
- Mentored junior personnel in best practices for operational excellence and customer service.
- Fostered collaboration among diverse teams to achieve unit objectives and enhance morale.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of 15 airmen, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts - Business Administration And Management
Brooklyn College
Brooklyn, NY05-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Cost reduction
- Risk management
- Policies and procedures implementation
- Health and safety compliance
- Schedule management
- Quality assurance controls
- Logistics management
Timeline
Operations Manager
Medi-Ops, LLC
12.2021 - Current
Security Services Manager
United States Air Force, USAF (Active Duty)
05.2017 - 08.2020
Bachelor of Arts - Business Administration And Management
Brooklyn College