Cynthia Bourque
Prairieville,LA
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
Prairieville, LA
03.2015 - Current
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Managed incoming faxes related to patient registration processes.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Screened patients for eligibility for state, local and federal assistance programs.
- Assisted with preparing daily cash reports for accounting department.
- Reported liabilities and risk management concerns to supervisor for review.
- Participated in precepting EPIC GO LIVE at St. Dominic
- Chart Audits.
- Preceptor (trainer).
- Experience in pediatric, adult medicine, and local community clinic settings.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Guided patients through the completion of consent and other required medical forms.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Scanned documents into electronic medical records system.
- Provided assistance to internal departments when needed.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Explained various admission forms and policies, acquiring signatures for consent.
- Greeted patients and visitors in a courteous and professional manner.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Responded to patient inquiries regarding billing or financial matters.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Ensured accuracy of all data entered into computer system.
- Answered phones promptly in a professional manner.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Communicated financial obligations to patients and collected fees at time of service.
- Facilitated communication between patients, staff members, and third party payers.
- Stayed current on community-based resources and services useful to patients.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Arts - Education
Southeastern Louisiana University
Hammond, LA05-1997
Skills
- Patient registration
- Electronic medical records
- Insurance verification
- Data entry accuracy
- HIPAA compliance
- Appointment scheduling
- Customer service
- Team collaboration
- Time management
- Effective communication
- Cash handling
- Multitasking and organization
- Strong empathy
- Patient check-in
- Professional demeanor
- Critical thinking
- Verbal and written communication
- Collaborative Problem-solving
- Friendly and outgoing
- Phone and email etiquette
- Process improvement
- Health insurance knowledge
- Call screening
- Healthcare systems navigation
Accomplishments
- Awarded Teacher of the Year 2005-2006 - Galvez Middle School
References
References available upon request.
Timeline
Patient Access Representative
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
03.2015 - Current
Bachelor of Arts - Education
Southeastern Louisiana University
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