Cynthia Bovero
Hillsboro,OR
Summary
Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Ovations/Levy Restaurants/ Moda Center
09.2010 - Current
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Worked with POS system to place orders, and to manage bills.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored guests for intoxication and immediately reported concerns to management.
- Checked identification to enforce age requirement for alcoholic beverages.
Customer Service Representative/ Cashier
Safeway
08.2021 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server/Cocktail Server/Bartender
Mad Greek Deli
10.2020 - 01.2024
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Collected credit card, cash and gift card payments from customers and made proper change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Bussed and reset section tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
Lead Cashier/ Counter Supervisor
Hawaiian Time
03.2016 - 04.2020
- Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Built effective training and coaching strategies to optimize team performance.
- Reviewed and resolved differences between accounting information and cash drawer.
- Process payments effectively and accurately handled cash, credit, and debit transactions.
- Count cash in register drawer at beginning and end of shift.
- Reconcile cash drawers at start and end of each shift, accounting for errors and resolving discrepancies.
- Prepare beverages and filled food orders for customers.
Education
High School Diploma - General Studies
Elected Captain of Dance Team
Skills
- Stocking and replenishing
- Customer assistance
- Point of sale knowledge
- Communication skills
- Training and development
- Cash handling
- Cash register skills
- Opening and closing procedures
- Staff training
- Safe verifications
- Customer service
- Drawer management
- Cash balancing
Certification
- Current OLCC license
- Current Food Handlers
Accomplishments
- Supervised team of 12 staff members.
- Achieved customer satisfaction through effectively helping with their issue when problems arrised.
- Documented and resolved Customer issues which led to positive results
Timeline
Customer Service Representative/ Cashier - Safeway
08.2021 - 01.2025
Server/Cocktail Server/Bartender - Mad Greek Deli
10.2020 - 01.2024
Lead Cashier/ Counter Supervisor - Hawaiian Time
03.2016 - 04.2020
Server - Ovations/Levy Restaurants/ Moda Center
09.2010 - Current
Glencoe High School - High School Diploma, General Studies
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