Cynthia Bowman
Summary
Experienced RN Transplant Coordinator and Director of Clinical Quality with a proven track record in population management, clinical quality, and care management services. Highly skilled in patient assessment, care planning, and complex problem-solving. Successfully implemented care management procedures and protocols that consistently deliver exceptional quality of care while optimizing costs and improving the overall health of the population. Proficient in EMR systems and infection control measures. Recognized for compassion, empathy, and ability to build strong patient relationships. Well-prepared for this role as a professional healthcare provider. Excel in patient care, medical procedures, and clinical documentation. Strong focus on team collaboration and achieving positive outcomes sets me apart. Reliable, adaptable, and possess excellent critical thinking and time management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RN Transplant Coordinator – Post Liver Transplant
University of Virginia Medical Center
11.2023 - Current
- Focus on population management with demonstrated capability to provide relationship-based care within a collaborative multidisciplinary team
- Manage care and implement treatment plans at a refined skill level in collaboration with patients, their families, physicians and other members of the health care team
- Seek; as well as provide, feedback for improved clinical practice
- Provide afterhours/weekend coverage to serve as primary point of contact for pre and post-transplant patients and internal and referring providers
- Telephone assessment using strong clinical knowledge base, complex care coordination and treatment based on comprehensive assessment and strong interpersonal communication skills, calling in patients for transplant, and ensuring all multidisciplinary members of the transplant team are kept informed of clinical decisions and patient response to interventions in a timely manner
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately
- Utilized critical thinking skills to make sound clinical judgments in complex situations
- Demonstrated strong communication skills to collaborate with interdisciplinary team members to ensure optimal patient outcomes
- Provided direct patient care, including assessment and evaluation of health status, development of individualized plans of care and implementation of nursing interventions
- Managed multiple tasks while providing timely, high quality patient care
- Managed multiple tasks simultaneously while paying attention to detail
- Developed strong relationships with patients through compassionate communication techniques
- Demonstrated excellent communication skills when interacting with colleagues, supervisors, and patients
- Administered medications and treatments according to physician orders
- Assessed and monitored patient health, including vital signs and medical histories
- Maintained a safe environment by adhering to infection control guidelines and safety protocols
- Monitored vital signs as part of ongoing assessment process
- Ensured compliance with all relevant laws, regulations, policies, procedures, standards of care and ethics codes
- Followed infection control procedures to prevent or stop spread of infections
- Consulted and coordinated with healthcare team members to plan, implement, or evaluate patient care plans
- Performed accurate documentation in the electronic medical record according to established standards
- Educated patients and family members about treatments, care requirements, and other relevant information
- Educated patients about their diagnosis, medications, nutrition requirements, pain management strategies
- Reported symptoms, condition changes and vital signs to primary care doctors, patients, and families
- Kept accurate records and charts related to medications and treatments according to policies, procedures, and physician orders
- Assessed and evaluated patient physical, mental, and emotional status to assist with care needs
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings
- Used computers to complete necessary patient charts and documentation on patients' progress
- Prioritized workloads based on changing clinical situations
- Performed therapeutic nursing interventions to promote patient well-being
Director of Clinical Quality
Blue Ridge Medical Center
07.2021 - 11.2023
- Senior leader of the Center responsible for clinical quality within an integrated system of care
- Focus areas include provision of care, referral processes and care management services
- Responsible for all accreditation as it pertains to HEDIS, HRSA and NCQA
- Ongoing efforts to improve workflows regarding outreach, incentives, data integrity and chart review
- Tracked and reviewed performance improvement efforts and recommended solutions to providers and clinical staff
- Responsibilities fully integrated to support a comprehensive value-based system of care that meets all regulatory, accreditation and ethical requirements
- Special emphasis in this key senior leadership position was the active and successful support of care management procedures and protocols that fully meet the ideal of the triple aim: deliver excellent quality of care, at optimized costs, while improving the health of the population
- Demonstrated a sincere dedication and loyalty to the mission, vision and core values of BRMC
- Chair of Care Management, Performance Improvement, Threat/Risk Assessment Committee and Infection Control Committee
- Direct supervision of Referral Coordinators, Community Health Worker, Accelerating Cancer Screening Grant Project team members and Chronic Care Management Team
- Provided leadership in times of crisis or change initiatives
- Mentored and coached staff members, enabling them to reach their highest potentials
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Managed multiple projects simultaneously while staying within deadlines
- Formulated long-term objectives while managing day-to-day operations
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Demonstrated and supported continuous improvement and growth mindset
- Prepared staff work schedules and assigned specific duties
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Cultivated relationships with key internal and external stakeholders
- Implemented effective policies and procedures that enabled the organization to meet compliance requirements
- Created and managed budgets, ensuring financial targets were achieved
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
- Facilitated open communication between departments to improve collaboration among teams
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting
- Monitored customer feedback regularly to improve customer experience
- Analyzed data from financial reports to identify areas of improvement in business operations
- Negotiated contracts with vendors, suppliers, customers, and partners effectively
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits
- Organized resources efficiently to maximize productivity and minimize costs
- Established and monitored KPIs to optimize company performance
- Collaborated with stakeholders to identify areas for improvement and develop strategies for growth
- Established and implemented department policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members
- Utilized data analytics techniques to identify areas for improvement
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Spearheaded new business development initiatives that drove revenue growth
- Established performance metrics to track progress and success of initiatives
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Analyzed industry trends to inform decisions on product offerings or services
- Recruited top talent through targeted outreach efforts
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Directed administrative activities directly related to making products or providing services
- Led cross-functional projects that improved operational efficiency
- Reviewed reports prepared by subordinates for accuracy and completeness
- Negotiated with vendors to acquire appropriate equipment
- Developed a comprehensive marketing strategy that increased brand awareness
- Collaborated with stakeholders to develop long-term strategic plans for growth
Director of Nursing
Blue Ridge Medical Center
06.2015 - 08.2018
- Senior leader of the Center responsible for the day-to-day nursing and clinical support operations of the Center within an integrated system of care
- Duties primarily fell into three comprehensive areas: clinical support operations, administration, and care management services
- These focus areas were fully integrated to form a comprehensive value-based system of care that meets all regulatory, accreditation and ethical requirements
- Special emphasis in this key senior leadership position was the active and successful implementation of care management procedures and protocols that fully met the ideal of the triple aim: deliver excellent quality of care, at optimized costs, while improving the health of the population
- Supervision of: Quality Improvement Coordinator, Clinical Nurse Care Managers, COVID Triage Nurse, Clinical Support Nurses, NCPS School Nursing Program in conjunction with COO, Case Management Nurses, Prescription Management Specialist, X-ray Technician, Lab Technician, Referral Coordinators
- Supervised daily operations of nursing staff including scheduling, assigning tasks and evaluating performance
- Investigated complaints regarding nursing staff or patient care practices
- Collaborated with health care providers in developing individualized plans of care for patients
- Established and maintained effective relationships with medical staff, administrators and other departments to ensure efficient operations
- Facilitated communication between multidisciplinary teams to coordinate patient care activities
- Maintained a safe working environment through enforcement of infection control protocols
- Led nursing team to improve and sustain superior performance of facility
- Identified staffing needs and managed recruitment processes for nursing personnel
- Conducted regular meetings with nursing staff to discuss operational issues, safety protocols, new technologies and professional development opportunities
- Ensured compliance with regulatory standards from governing agencies such as JCAHO and CMS
- Evaluated and updated competency skills checklists for nursing staff
- Developed, implemented and monitored quality improvement initiatives to enhance patient care outcomes
- Trained nurses on proper documentation techniques according to organizational policies
- Performed and documented routine audits of medication administration records and electronic medical records
- Liaised with patients, families and support departments to plan for patient needs
- Oversaw supervision, staffing and personnel decisions for milieu and nursing staff
- Oversaw the development of policies and procedures related to clinical practice standards
- Used independent judgment and followed regulatory guidelines to deliver quality patient care
- Monitored budgeting activities for the department such as payroll expenses and supply costs
- Reviewed reports from risk management programs designed to minimize liability exposures
- Coordinated with outside providers to address mutual concerns and follow-up needs
- Provided guidance on ethical decision-making regarding patient care practices
- Drove compliance with patient rights policies and worked to resolve grievances
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
- Participated in healthcare committees focused on advancing quality initiatives
- Coordinated disaster preparedness drills among nursing personnel in accordance with organizational guidelines
- Analyzed data trends related to patient satisfaction surveys to identify areas for improvement in service delivery
- Reviewed new client applications for appropriateness of placement given on-site available resources for medical care
- Directed the implementation of evidence-based clinical practice guidelines across all units
- Implemented strategies to improve patient outcomes by providing comprehensive discharge planning services
- Conducted recruitment, hiring, and training of personnel
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Prepared and adhered to annual operating budget for nursing department
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
- Developed and implemented organizational policies and procedures for facility and medical unit
- Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Prepared activity reports to inform management of status and implementation plans of programs, services, and quality initiatives
- Evaluated current processes related to healthcare delivery systems, suggesting changes that could enhance effectiveness or reduce costs
- Monitored use of diagnostic services, inpatient beds, facilities and staff to promote effective use of resources and assessed need for additional staff, equipment and services
- Developed instructional materials and conducted in-service and community-based educational programs
- Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services
- Implemented and administered programs and services in health care and medical facility, including personnel administration, training and coordination of medical, nursing, and physical plant staff
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
- Established objectives and evaluative and operational criteria for units managed
- Consulted with medical, business and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans and promote health programs
- Analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization
- Developed and expanded and implemented medical programs and health services that promoted research, rehabilitation and community health
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Identified ways to improve efficiency in operations and implemented process changes
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Performed general maintenance and repair
- Experienced with social media and communications platforms
- Sought continuing education opportunities to stay current with industry trends
- Developed departmental objectives, budgets, policies, procedures, and strategies
Director of Nursing
Blue Ridge Medical Center
08.2018 - 07.2021
- Senior leader of the Center responsible for the day-to-day nursing and clinical support operations of the Center within an integrated system of care
- Duties primarily fell into three comprehensive areas: clinical support operations, administration, and care management services
- These focus areas were fully integrated to form a comprehensive value-based system of care that meets all regulatory, accreditation and ethical requirements
- Special emphasis in this key senior leadership position was the active and successful implementation of care management procedures and protocols that fully met the ideal of the triple aim: deliver excellent quality of care, at optimized costs, while improving the health of the population
- Supervision of: Quality Improvement Coordinator, Clinical Nurse Care Managers, COVID Triage Nurse, Clinical Support Nurses, NCPS School Nursing Program in conjunction with COO, Case Management Nurses, Prescription Management Specialist, X-ray Technician, Lab Technician, Referral Coordinators
- Supervised daily operations of nursing staff including scheduling, assigning tasks and evaluating performance
- Investigated complaints regarding nursing staff or patient care practices
- Collaborated with health care providers in developing individualized plans of care for patients
- Established and maintained effective relationships with medical staff, administrators and other departments to ensure efficient operations
- Facilitated communication between multidisciplinary teams to coordinate patient care activities
- Maintained a safe working environment through enforcement of infection control protocols
- Led nursing team to improve and sustain superior performance of facility
- Identified staffing needs and managed recruitment processes for nursing personnel
- Conducted regular meetings with nursing staff to discuss operational issues, safety protocols, new technologies and professional development opportunities
- Ensured compliance with regulatory standards from governing agencies such as JCAHO and CMS
- Evaluated and updated competency skills checklists for nursing staff
- Developed, implemented and monitored quality improvement initiatives to enhance patient care outcomes
- Trained nurses on proper documentation techniques according to organizational policies
- Performed and documented routine audits of medication administration records and electronic medical records
- Liaised with patients, families and support departments to plan for patient needs
- Oversaw supervision, staffing and personnel decisions for milieu and nursing staff
- Oversaw the development of policies and procedures related to clinical practice standards
- Used independent judgment and followed regulatory guidelines to deliver quality patient care
- Monitored budgeting activities for the department such as payroll expenses and supply costs
- Reviewed reports from risk management programs designed to minimize liability exposures
- Coordinated with outside providers to address mutual concerns and follow-up needs
- Provided guidance on ethical decision-making regarding patient care practices
- Drove compliance with patient rights policies and worked to resolve grievances
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
- Participated in healthcare committees focused on advancing quality initiatives
- Coordinated disaster preparedness drills among nursing personnel in accordance with organizational guidelines
- Analyzed data trends related to patient satisfaction surveys to identify areas for improvement in service delivery
- Reviewed new client applications for appropriateness of placement given on-site available resources for medical care
- Directed the implementation of evidence-based clinical practice guidelines across all units
- Implemented strategies to improve patient outcomes by providing comprehensive discharge planning services
- Conducted recruitment, hiring, and training of personnel
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Prepared and adhered to annual operating budget for nursing department
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
- Developed and implemented organizational policies and procedures for facility and medical unit
- Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Prepared activity reports to inform management of status and implementation plans of programs, services, and quality initiatives
- Evaluated current processes related to healthcare delivery systems, suggesting changes that could enhance effectiveness or reduce costs
- Monitored use of diagnostic services, inpatient beds, facilities and staff to promote effective use of resources and assessed need for additional staff, equipment and services
- Developed instructional materials and conducted in-service and community-based educational programs
- Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services
- Implemented and administered programs and services in health care and medical facility, including personnel administration, training and coordination of medical, nursing, and physical plant staff
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
- Established objectives and evaluative and operational criteria for units managed
- Consulted with medical, business and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans and promote health programs
- Analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization
- Developed and expanded and implemented medical programs and health services that promoted research, rehabilitation and community health
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Identified ways to improve efficiency in operations and implemented process changes
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Performed general maintenance and repair
- Experienced with social media and communications platforms
- Sought continuing education opportunities to stay current with industry trends
- Developed departmental objectives, budgets, policies, procedures, and strategies
Registered Nurse II/Charge Nurse – ICU
Centra Health
05.2012 - 06.2015
- Worked closely as part of the interdisciplinary team to care for patients requiring a high level of care to include but not limited to patients requiring Ventilator Management, Titratable Drips, Post-Operative Care, Suicide Precautions and/or Overdose Management
- Followed strict proven protocols for such diagnoses as DKA, HHNK, Stroke, Chest Pain and Sepsis
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications and intervene appropriately
- Demonstrated strong communication skills to collaborate with interdisciplinary team members to ensure optimal patient outcomes
- Provided direct patient care, including assessment and evaluation of health status, development of individualized plans of care and implementation of nursing interventions
- Managed multiple tasks while providing timely, high quality patient care
- Developed strong relationships with patients through compassionate communication techniques
- Administered medications to patients and monitored for reactions or side effects
- Administered medications and treatments according to physician orders
- Maintained a safe environment by adhering to infection control guidelines and safety protocols
- Administered medications and treatments in accordance with physician orders and hospital policies
- Monitored vital signs as part of ongoing assessment process
- Followed infection control procedures to prevent or stop spread of infections
- Consulted and coordinated with healthcare team members to plan, implement, or evaluate patient care plans
- Performed accurate documentation in the electronic medical record according to established standards
- Educated patients and family members about treatments, care requirements, and other relevant information
- Educated patients about their diagnosis, medications, nutrition requirements, pain management strategies
- Reported symptoms, condition changes and vital signs to primary care doctors, patients, and families
- Kept accurate records and charts related to medications and treatments according to policies, procedures, and physician orders
- Assessed and evaluated patient physical, mental, and emotional status to assist with care needs
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings
- Used computers to complete necessary patient charts and documentation on patients' progress
- Prioritized workloads based on changing clinical situations
- Performed therapeutic nursing interventions to promote patient well-being
- Maintained confidentiality in patient matters to comply with HIPAA guidelines and measures
- Provided emotional support for families dealing with difficult situations or diagnoses
- Conducted patient assessment, prioritizing data collection based on patient condition or needs
- Educated patient and family members on symptom management and supportive treatments to improve continuity of care
- Assisted physicians with examinations, procedures and other medical tasks
- Responded to life-saving situations based upon nursing standards and protocols
- Documented patient assessment findings and responses to nursing intervention to progress toward problem resolution
- Educated individuals and families on health education and disease prevention
- Protected patients' rights and dignity by delivering care without judgment or discrimination
- Assessed patient needs through physical assessments, interviews and observation techniques
- Delivered non-judgmental and non-discriminatory care sensitive to patient diversity, preserving dignity and rights
- Consulted and coordinated with health care team members to assess and evaluate patient care plans
- Used computers to complete necessary documentation on patient progress
- Liaised with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs
- Assumed leadership role when supervising staff nurses or students in clinical rotations
- Determined learning needs of patients and families to develop appropriate teaching strategies
- Developed individualized plan of care to perform appropriate treatments as ordered by physician
- Managed individualized patient care by promoting and restoring patient health through nursing process
- Assisted physicians during examinations and procedures as needed
- Participated in multidisciplinary rounds to discuss current plan of care for each assigned patient
- Obtained specimens to run monitoring or diagnostic tests
- Informed physician of patient's condition during procedures
- Assessed patient's physical and psychosocial status to determine readiness for discharge
- Taught patients and significant others to manage illness or injury by explaining post-treatment home care needs
- Provided customized patient and family education to foster continuum of care
- Set up and prepared medical equipment to aid physician during examinations and treatment
- Prepared patients for examinations, operations, and treatments and assisted during procedures
- Coordinated discharge planning activities for patients transitioning from acute care setting to home care or other post-acute settings
- Ordered, interpreted, and evaluated diagnostic tests to identify and assess patient's condition
- Developed and implemented teaching plans for patients and families regarding disease prevention, treatment options and management strategies
- Compared patient response with observable outcomes to evaluate effectiveness of care
- Initiated resuscitative measures to reduce disability and death from acute circulatory and respiratory emergencies
- Prepared examination rooms with sterile instruments, equipment, and supplies
- Collaborated with pharmacists to ensure proper medication administration practices were followed
- Identified opportunities for improvement within the unit's processes and systems
- Obtained specimens and performed EKG tests using proper techniques and procedures
- Referred patients to specialized health resources and community agencies for further assistance
- Performed physical examinations to make tentative diagnoses
- Performed EKGs using proper techniques and procedures
- Engaged in research activities related to nursing
- Administered local, inhalation, and intravenous anesthetics
- Treated patients en route to hospitals or at disaster site triage centers
- Collaborated with interdisciplinary teams to ensure comprehensive patient care
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
Education
Master's - Health Administration
Liberty University
Lynchburg, VA12.2025
Bachelor - Science of Nursing
Liberty University
Lynchburg, VA08.2015
Skills
- Compassion and empathy
- Clinical judgment
- Health promotion
- Quality improvement
- Discharge planning
- Patient assessment
- Managing deadlines
- Care planning
- High level of autonomy
- Complex Problem-solving
- Patient education and counseling
- Physical assessments
- Patient monitoring
- EMR systems
- Critical care
- Case management
- Infection control measures
- Call triaging
- Chart updating
- Acute care expertise
- Patient relations
- Setting up referrals
- Treatment Planning
- Coordinating referrals
- Care plan development
- Evaluations
- Chronic disease management
Basic life support
Geriatric care
Research utilization
Community health
Cultural history
Medication and IV administration
Direct patient care
Team coordination
Strong clinical judgment
Precepting
Nursing staff leadership
Licensed RN
Patient management
Professional bedside manner
Patient evaluation
HIPAA education
EMR / EHR
Patient and family advocacy
Wound care
Emotional awareness
Family education
Cardiac care
Intravenous therapy
Long-term care
Patient care planning
ADL assistance
Diabetes management
Vaccine administration
Hospice care
Taking vitals
Telemetry monitoring
Emergency care
Administering immunizations
Emergency response
Tracheostomy care
Emergency procedures
Performing ekgs
Medical evaluation
Patient discharge
IV setup
Family advocacy
Lab result interpretation
Home care
Preventive health
Palliative care awareness
Maintaining privacy
Procedure preparations
Medication distribution
Oxygen saturation standards
Data collection
Medical records management
Health screening
Intake and discharge
Patient counseling
Diabetes and nutrition education
Insulin medication assistance
Accomplishments
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Supervision - Headed onboarding process for new nursing staff.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
Certification
Registered Nurse, Multi-State Privilege,0001230935
Languages
English
Native or Bilingual
Timeline
RN Transplant Coordinator – Post Liver Transplant
University of Virginia Medical Center
11.2023 - Current
Director of Clinical Quality
Blue Ridge Medical Center
07.2021 - 11.2023
Director of Nursing
Blue Ridge Medical Center
08.2018 - 07.2021
Director of Nursing
Blue Ridge Medical Center
06.2015 - 08.2018
Registered Nurse II/Charge Nurse – ICU
Centra Health
05.2012 - 06.2015
Master's - Health Administration
Liberty University
Bachelor - Science of Nursing
Liberty University
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