Cynthia Bradley

• Schedule appointments for customer call ins and customer walk ins
• Obtain, confirm, and document all pertinent customer and vehicle information
• Document customer concerns and requests
• Manage all customer accounts
• Verify vehicle maintenance history and requirements to schedule accordingly
• Work closely with customers via phone and in person to build lasting relationships and assist with scheduling, repair estimates and technical information
• Prepare technician work orders
• Verify vehicle specific fluids and capacities
• Assist technicians with certain aspects of procedures by obtaining information from industry sources
• Work closely with technicians to prepare estimates for vehicle repair
• Includes utilizing industry software database for labor costs and local part suppliers for parts pricing and availability
• Establish repair completion expectations
• Contact customer to receive authorization for repair while explaining repairs and estimates
• Secure all needed parts through suppliers
• Prepare customer invoices
• Enter all associated repair labor and part costs
• Highlight vehicle notes and recommendations for future visits
• Manage and complete Pennsylvania State Inspection book
• Work closely with state quality assurance office during yearly audit
• Categorize and log all pertinent information for tax purposes
• Competent in use of office equipment, computers and computer software including Windows, Microsoft Office, and other industry specific software
• Perform customer follow-up calls
• Address and document all customer concerns
• PennDOT full agent notary services.

Managed company sales accounts, maintained or exceed sales goals despite company reorganization; including downsizing, manufacturing shut down and relocation, with no onsite supervision for three years

• Trained replacement sales staff during Meadville sales office shut down
• Organized and maintained documents, data bases and procedures within the sales department to conform to and support ISO9001 and quality manuals
• Competent in the use of office equipment, computers and computer software including Windows, Microsoft Office, and other industry specific software
• Analyzed, evaluated and calculated customer requirements to verify application and formulate the initial design for numerous types of electric heaters
• Prepared quotations using computer based design and pricing programs, actual cost or modifying cost of current products
• Negotiated customer blanket quotations and electronic bids
• Work closely with multiple internal departments and outside vendors to determine actual labor and component costs
• Worked closely with customers through phone and email correspondence helping them with placing orders, expediting orders, returning goods and to follow up on quotations and assist with technical information
• Attended multiple trade shows to represent and market industrial electric heaters and products
• Traveled to existing and potential customers to represent and market industrial electric heaters and products to achieve goals in territory
• Assisted sales manager in interviewing potential new employees
• Trained new sales coordinators in software programs used and current sales procedures
• Oversaw sales coordinators daily tasks
• Worked closely with transportation brokers and shipping departments to setup and export company products, obtain rate quotes, schedule pick-ups, track orders and file damaged goods claims.