Cynthia Brainard

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently with time management while maintaining focus on delivering outstanding guest service experiences.
• Answered customer telephone calls (multiple line) promptly and appropriately handled needs.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Maintained high levels of guest privacy by securely managing personal information.
• Ensured accurate billing and payment processing, reducing errors and guest disputes.

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
• Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.

Took a family vacation

• Operated with safety and skill to avoid accidents and delays.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
• Provided timely, accurate documentation for all freight shipments, contributing to smooth lo
• Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.

• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Seeking employment

• Maintained daily, legible DOT log book and submitted corresponding documents.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.

• Maintained daily, legible DOT log book and submitted corresponding documents.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.

• Maintained daily, legible DOT log book and submitted corresponding documents.
• Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
• Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.