Cynthia Denise Brinson
Seguin,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Professional Secretary with over ten years of experience managing daily administrative support tasks and operations in medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
30
30
years of professional experience
Work History
Secretary
DOD US Army Civilian
12.2009 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Composed inter-office correspondence and provided product and service information to customers.
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Entered data into system and updated customer contacts with information to keep records current.
Front Office Receptionist
Dr. Ted Williams
03.2006 - 11.2009
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
92G Food Service Specialist
US Army
08.1993 - 11.1995
- Developed scope of nutrition-related contracts and worked closely with various food product vendors.
- Monitored and maintained precise food service schedules and distributed to various serving sites on time and ready-to-eat.
- Oversaw purchasing of food and related products and commodities and managed budgets and inventories without overruns or shortages.
- Created and implemented internal policies and procedures related to food services and handling at various sites and adapted to changing conditions.
- Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Pushed, pulled and transported large loads and objects.
Education
Master of Science - Healthcare Administration
American InterContinental University
Schaumburg, IL11.2023
MBA - Business Administration
American InterContinental University
Schaumburg, IL11.2022
BBA - Business Administration And Hospitality Management
American InterContinental University
Schaumburg, IL11.2021
Skills
- DMLSS certified
- Yellow Belt Lean Six Sigma
- Government Credit Card Purchasing Agent
- GEFEBS
- Purchased Office Supplies and Inventory for Nutrition Diet Therapy and Graduate Nutrition Program
- Manged and Maintain Credit Card Audits for Army Trauma Center in Miami, Fla
- Maintained Supply Management for Nutrition Diet Therapy
- Maintained Calendar Management for Nutrition Diet Therapy
- Maintained Schedule Management for Nutrition Diet Therapy
- Microsoft Office
- Maintained and Scheduled Travel Arrangements thru Defense Travel System for Nutrition Diet Therapy
Timeline
Secretary
DOD US Army Civilian
12.2009 - Current
Front Office Receptionist
Dr. Ted Williams
03.2006 - 11.2009
92G Food Service Specialist
US Army
08.1993 - 11.1995
Master of Science - Healthcare Administration
American InterContinental University
MBA - Business Administration
American InterContinental University
BBA - Business Administration And Hospitality Management
American InterContinental University
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