Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Brooker

Bangor,ME

Summary

Dynamic Customer Service Representative with a proven track record at Piedmont Airlines, excelling in conflict resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Recognized for effectively managing high-stress situations and delivering satisfactory resolutions, fostering a positive client experience.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Piedmont Airlines
04.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bangor High School
Bangor, ME
06.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Professional telephone demeanor
  • Administrative support

Timeline

Customer Service Representative

Piedmont Airlines
04.2015 - Current

Bangor High School

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